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Customer Service
Virtual Scheduling Assistant
@Fortis Business Solutions
[Hiring] Virtual Scheduling Assistant @Fortis Business Solutions
Mar 22, 2025 - Fortis Business Solutions is hiring a remote Virtual Scheduling Assistant. đź’¸ Salary: attractive base salary with performance-based incentives.. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
- Assist clients in planning and booking travel itineraries, including flights, accommodations, car rentals, and activities.
- Provide expert advice on destinations, travel packages, and travel-related services.
- Manage and update booking information, ensuring accuracy and alignment with client preferences.
- Handle travel-related inquiries and resolve issues promptly to ensure a seamless travel experience.
- Deliver exceptional customer service via phone, email, and chat, addressing client needs and inquiries with professionalism and empathy.
- Assist clients with changes, cancellations, and modifications to their travel plans.
- Follow up with clients to ensure satisfaction and gather feedback on their travel experiences.
- Coordinate and schedule travel arrangements, meetings, and appointments for clients and team members.
- Maintain organized schedules and ensure timely execution of travel plans and related tasks.
- Prepare and manage itineraries, confirmations, and travel documents.
Qualifications
- Proven experience as a travel agent or in a similar customer service role, with a strong understanding of travel industry processes and systems.
- Excellent communication skills, both written and verbal, with a customer-centric approach.
- Proficiency in using travel booking systems, CRM software, and other relevant tools.
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Detail-oriented with a high level of accuracy in handling bookings and scheduling.
- Ability to work independently in a remote environment, demonstrating self-motivation and accountability.
- Flexibility to adapt to changing priorities and handle unexpected issues with professionalism.
Benefits
- Attractive base salary with performance-based incentives.
- Set your own schedule within a framework that supports work-life balance.
- Enjoy the convenience and flexibility of working from home.
- Opportunities for ongoing training and career growth within the travel industry.
- Exclusive discounts and perks on travel bookings for you and your immediate family.
- Comprehensive health insurance plans, including dental and vision coverage.
- 401(k) plan with company match to help you plan for your future.
- Generous paid time off, including vacation days and sick leave.
- Access to resources and support for personal and professional development.
- Reimbursement for home office setup and internet expenses.
- Virtual team events and activities to foster a supportive and collaborative work environment.
Experience Requirements
- Entry Level
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
attractive base salary with performance-based incentives.
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 22, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
