[Hiring] Virtual Patient Support Specialist @Ashfield Healthcare, LLC
Apr 05, 2025 - Ashfield Healthcare, LLC is hiring a remote Virtual Patient Support Specialist. 💸 Salary: unspecified. 📍Location: USA.
Role Description
The Patient Support Specialist (PSS) will focus on the intake of Program Enrollment Forms, reaching out to payors for Prior Authorization status inquiries, and providing additional administrative support to the team as needed. This position involves collaboration with the Client’s Patient Services partners, including PSS and Case Manager team, to assist with potential high volume of intake forms, Prior Authorizations, and other administrative tasks identified by client.
- Complete intake process and data entry for all documents received into the Patient Support Program and triaging documentation
- Responsible for timely, accurate and thorough documentation of information in the Patient Engagement Platform
- Completes referral tasks and queue management per program KPIs
- Triage documentation to appropriate parties based on defined business rules and requirements
- Identify trends in enrollment missing information
- Complete all required administrative tasks in a timely manner within the deadlines required for the program, and Inizio Engage
- Protect patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
- Adhere to all company and client policies, procedures, and training requirements
- Work independently to complete essential tasks with minimal direct supervision or oversight
- Return and maintain all company equipment and materials according to company instructions
Qualifications
- Minimum of associate degree; pursuing BA/BS preferred, or equivalent experience
- Experience in patient data entry responsibilities in the healthcare field or equivalent
- Proficient with Microsoft Office programs and database systems
- Ability to multitask while maintaining high attention to detail and accuracy
- Self-motivated with a sense of urgency
- Strong communication and interpersonal skills
- Ability to join frequent meetings and calls without disruption or disconnecting
Benefits
- Competitive compensation
- Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions
- Generous performance-driven Incentive Compensation package
- Competitive environment with company wide recognition, contests, and coveted awards
- Exceptional company culture
- Recognized as a Top Workplace USA 2021
- Awarded a “Great Place to Work” award in 2022 and 2023
- Fortune Best Workplaces in Biopharma 2022
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 05, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
