[Hiring] Trader Support Specialist @Topstep
Mar 10, 2025 - Topstep is hiring a remote Trader Support Specialist. đź’¸ Salary: $55,000. đź“ŤLocation: USA.
Role Description
Our Trader Support team drives our user satisfaction and is mentioned repeatedly as a reason our users would refer our company to others. As we grow, we want to ensure that we keep this team packed with positive attitudes, user-focused people, and team players. This role will have the opportunity to learn about the financial markets, hone leadership skills, and take ownership of initiatives, all to continue driving the enthusiastic support of our traders. The successful candidate will be user-focused, positive-results-driven, eager to learn new technical skills quickly, and will love working as part of a team.
We care deeply about and support the well being of our team, we seek diverse perspectives, we trust our team to take accountability and drive results, we embrace feedback as a means for growth or we are never finished learning, always seeking to improve.
- Own customer interactions from start to resolution through all of our support channels which include; live chat, Discord, and phones.
- Use technical ability to master trading platforms, internal tools, and proprietary systems.
- Maintain in-depth product knowledge through ongoing education.
- Skillfully troubleshoot incoming inquiries, determining severity and escalating to the appropriate team when necessary.
- Make every trader interaction as meaningful as possible.
- Actively participate in improving the help center and our internal knowledge bases.
- Contribute to team goals by focusing on CSAT, Quality Assurance, and overall response times.
- Educate both existing and potential customers in their understanding of how Topstep works.
- Participate in beta testing new features.
- Contribute to the overall growth and innovation of the company through idea generation and active participation in collaborative team projects.
- Join us in shaping the future of Topstep, where your unique perspective and skills will play a vital role in driving success and satisfaction for our global community of traders.
Qualifications
- Remote within the US (outside of California)
- Has highspeed internet
- Can type a minimum of 30 WPM
- Bachelor’s degree or equivalent experience preferred
- Great customer interaction is your top priority
- You have a reasonable understanding of white-glove customer care
- You have at least 1 year of experience in a customer contact position
- You are familiar with CRM tools
- You are comfortable working remotely and using asynchronous tools to communicate
- You can communicate proactively with your colleagues
- You have strong organizational skills
- You are goal and results-oriented
- You are able to handle ambiguity with confidence and ease
- Actively seeks feedback for continuous improvement
Benefits
- Topstep is an engaging working environment which ranges from fully remote to hybrid.
- We foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication.
- 9 Company paid Holidays and generous Family Leave. Paid time off is accrued monthly.
- Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees.
- Vacations are encouraged with a bonus for taking 5 consecutive days.
- Employee referrals are bonused.
- Topstep offers a food and groceries budget and contributes towards health and wellness.
New Hire Base Salary Range
$26.44/hr ($55,000). Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents. The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.
Equal Opportunity Employer
Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.
Interested in the role? Apply today with your resume and cover letter!
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$55,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 10, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
