[Hiring] Telemedicine Patient Coordinator @Hone Health
Apr 04, 2025 - Hone Health is hiring a remote Telemedicine Patient Coordinator. 💸 Salary: $50,000-$55,000 annually. 📍Location: USA.
Role Description
We are seeking a dedicated and compassionate Telemedicine Patient Coordinator to join our team. As a Telemedicine Patient Coordinator, you will play a vital role in providing exceptional support to patients utilizing our telemedicine services. Your primary focus will be on delivering empathetic customer service, actively listening to patient needs, and providing timely and effective problem-solving. Through proactive communication and advocacy for the patient, you will contribute to building lasting relationships and driving continuous improvement within our organization.
- Demonstrate empathy, educate patients about telemedicine services, explain the process, address concerns, and provide guidance on platform usage and features.
- Ask thoughtful questions to gather relevant information and provide personalized solutions that address each patient's unique situation.
- Demonstrate strong troubleshooting skills and creative problem-solving abilities to find optimal solutions.
- Document customer feedback, identify recurring issues, and contribute to the improvement of workflows and processes to enhance the overall patient experience.
- Provide regular updates to patients until the issue is resolved, ensuring they are well-informed throughout the process.
- Commit to continuous learning and improvement, staying up-to-date on new products, features, and best practices related to telemedicine.
- Escalate issues to higher-level support when necessary to ensure timely resolution.
Qualifications
- Previous experience in a patient support role, preferably in a healthcare or telemedicine setting.
- Excellent communication skills, both verbal and written, with a strong focus on empathy and active listening.
- Strong problem-solving and troubleshooting abilities, with the ability to think creatively and find innovative solutions.
- Proven ability to handle challenging situations with patience and professionalism.
- Exceptional organizational skills and the ability to multitask effectively in a fast-paced environment.
- Familiarity with medical terminology, appointment scheduling, and billing processes is a plus.
- Commitment to maintaining patient privacy and data protection regulations, such as HIPAA.
- Proactive mindset with a passion for continuous improvement and learning.
Requirements
- Compensation Range: $24.04-$26.46/hour (the equivalent of $50,000-$55,000 annually) with additional opportunities for overtime pay.
Benefits
- A remote-first work environment
- Competitive compensation and equity options
- Health, dental, and vision insurance coverage
- Short-term disability and basic life coverage
- Flexible Spending Accounts (FSAs)
- Lifestyle Spending Accounts (LSAs)
- We follow federal holidays and have uncapped time off
- Budget for the technology tools you need (laptop, monitor, and/or special software)
- A focus on company-sponsored activities to foster engagement (both virtual and in-person)
- Waived membership fees for any Hone team members utilizing Hone products
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$50,000-$55,000 annually
|
Remote
Location
USA
|
|
Job Type
full-time
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Posted
Apr 04, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
