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Customer Service
Technical Support Specialist
@Skio
[Hiring] Technical Support Specialist @Skio
Mar 22, 2025 - Skio is hiring a remote Technical Support Specialist. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are seeking a highly motivated and customer-focused individual to join our team as a technical support agent in our customer experience team. In this role, you will play a crucial part in ensuring the growth and success of our merchants. We're currently hiring someone to work in Eastern Timezone in North America. You will:
- Manage an inbound queue of emails and chat to triage and diagnose technical issues with our merchants. (With the rare Zoom call when needed)
- Work with the technical support team and engineering team to escalate and manage escalations of those issues to ensure constant updates to merchants.
- Assist the team with quality assurance tasks to ensure new features are bug free.
- Assist with documentation creation and updates.
Qualifications
- Experience with Shopify is required.
Requirements
- Driven and customer-focused.
- Eager to make a meaningful impact.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 22, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
