[Hiring] Technical Support Engineer @Instacart
Apr 13, 2025 - Instacart is hiring a remote Technical Support Engineer. đź’¸ Salary: $95,000 - $105,000 usd. đź“ŤLocation: Canada.
Role Description
As a key contributor within Instacart’s Enterprise Support organization, the Technical Support Engineer will play an essential role in troubleshooting and resolving technical queries and platform issues for our Enterprise Partners. Your expertise will enhance our support for a diverse array of products, from Whitelabel services to APIs and IoT solutions. Collaborating closely with Engineering and cross-functional teams, you’ll ensure seamless and effective subject matter expertise, driving continuous improvement and success for our most strategic accounts.
- Utilize statistical techniques to interpret and analyze data, providing actionable insights through ongoing reports.
- Detect and assess trends or patterns within data sets to guide strategic decisions.
- Efficiently manage stakeholder requests via the JIRA Service Desk, ensuring issues are resolved promptly.
- Tackle complex challenges by leveraging extensive research and communication to comply with SLA standards.
- Work with Product and Development teams to drive innovation by building new features and addressing bugs.
Qualifications
- Bachelor’s Degree/Technical Diploma in a technical field or 4+ years of related practical experience.
- In-depth knowledge of relational databases (e.g., PostgreSQL, Microsoft SQL Server).
- Experience with telemetry and logging tools (e.g., DataDog, Dynatrace, New Relic, Sentry).
- Proficient with incident & ticket management tools, including Jira, Zendesk, and Intercom, and familiarity with automated workflows.
- Experience with managing multiple testing environments (UAT, prod, etc.).
- Broad understanding of REST APIs and web technologies.
- Proficiency in reading and understanding code in languages such as Ruby or Python.
- Mandatory experience using Git and GitHub.
Requirements
- Ability to communicate complex technical topics clearly to audiences of varying technical expertise.
- Proven experience in creating and maintaining customer-specific playbooks and SOPs.
- Strong strategic planning skills, enabling simultaneous management of multiple projects.
Benefits
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants.
For Canadian based candidates, the base pay ranges for a successful candidate are listed below.
- CAN $95,000 — $105,000 USD
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| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
$95,000 - $105,000 usd
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Apr 13, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
