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Customer Service
Technical Support Engineer
@Gcore
[Hiring] Technical Support Engineer @Gcore
Apr 03, 2025 - Gcore is hiring a remote Technical Support Engineer. 💸 Salary: competitive salary. 📍Location: Europe.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Your Responsibilities:
- Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
- Provide consultations regarding our products and services in Edge Cloud.
- Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
- Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.
- Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.
Qualifications
- 1+ year of Technical Support experience
- English level B2 or higher
- Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
- Good understanding of hardware and software diagnostics (reading logs, etc.)
- Solid experience with Cloud technologies, ideally OpenStack
- Solid hands-on experience with Linux and API
- Knowledge of monitoring tools such as Grafana
- Good customer advocacy and soft skills
- Strong problem-solving abilities
- Quick learner, organized, and a team player
- Responsible, polite, and optimistic with strong communication skills
- Able to explain complex concepts clearly and simply
- Skilled at prioritizing tasks
Requirements
- Nice to have: Experience with SQL
Work Schedule
- 5 working days, 2 days off (Saturday and Sunday)
- Working hours: 9:00 AM – 6:00 PM (with a 1-hour lunch break)
Benefits
- Competitive salary
- Flexible working hours
- Remote, hybrid, or office work options depending on your role
- Work from anywhere in the world for up to 45 days per year
- Private medical insurance for you and your family*
- 5 additional vacation days*
- Additional fully paid sick leave days*
- Allowance for significant life events and birthdays
- Language classes
- Modern office space with free snacks, drink and entertainment options*
- Team sports activities*
Company Description
Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries.
- Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, Photon, Unity, Sandbox Interactive, and others.
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| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
competitive salary
|
Remote
Location
Europe
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
