[Hiring] Technical Support Engineer @Ivanti
Apr 02, 2025 - Ivanti is hiring a remote Technical Support Engineer. 💸 Salary: unspecified. 📍Location: UK.
Role Description
We’re seeking individuals who can provide exceptional technical support to our customers and partners. Strong technical expertise and excellent customer interaction skills are essential for this role. You’ll be working directly with clients on complex, sophisticated products often systems-level software where a technical background is crucial for effective communication and problem-solving. Join us to make a real impact!
- The individual we're seeking should have a strong technical background and enjoy troubleshooting issues.
- Normal operations regularly require communicating with customers, managing critical issues, and providing world-class support to customers.
- The Support Engineer will receive cases electronically through our Support portal and will also be part of an inbound call queue receiving and answering questions for direct customers and partners.
- Act as customer advocate when reporting issues to engineering and closely work with other cross-functional teams to have a best support experience for Ivanti customers.
- To provide enterprise level technical and functional support for Ivanti Enterprise Service Management products to global customers, partners and internal staff through troubleshooting and diagnosis.
- To participate in the continuous improvement of Ivanti products, solutions and platforms.
- Proactively calling the customer to troubleshoot and resolve issues.
Qualifications
- Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, BMC Remedy/Helix, ServiceNow, Cherwell, Axios, etc.
- Strong technical troubleshooting skills.
- Excellent interpersonal and communication skills.
- Confident user of Microsoft Windows and common applications.
- Understanding of Database and Server Technologies.
- Understanding of internet and network technologies.
- Excellent time management, multi-tasking and organisational skills.
- Self-motivated to develop technically.
- Ability to cope and work under pressure.
- Able to adapt quickly to change.
- Flexible and open approach.
- Must be able to work well with others as part of a team but at the same time able to work independently.
- Fluency in English is required; proficiency in French or German is a strong advantage.
Company Description
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| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
UK
|
|
Job Type
unspecified
|
Posted
Apr 02, 2025
|
| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
