Technical Support Engineer @ Liquibase

[Hiring] Technical Support Engineer @ Liquibase

Mar 29, 2025 - Liquibase is hiring a remote Technical Support Engineer. 💸 Salary: unspecified. 📍Location: USA.

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Role Description

Liquibase is hiring a Technical Support Engineer to support our database change management product. The ideal candidate has a passion for helping customers and solving complex technical issues with experience in DevOps.

Surprising and delighting customers
Using technical skills and DevOps background to identify, resolve, and manage high-priority, time-sensitive issues for customers with timely updates
Communicate with customers through a ticketing system, phone calls, and screen sharing
Root cause isolation and advocating for needed product fixes
Updating and creating documentation and knowledge base articles to improve the customer experience
Collaborating cross-functionally with other teams to troubleshoot and resolve issues
Work a weekend on-call rotation every 4-8 weeks

Qualifications

Strong customer service skills, including managing customer expectations and moderating customer calls
Ability to build trust while managing critical issues for high-profile customers
Excellent troubleshooting skills
Excellent written and verbal communication skills
2+ years of working with popular DevOps tools and services such as Jenkins, Docker, GitLab, Azure DevOps, Urban Code Deploy, Kubernetes
2+ years of working with and understanding CI/CD concepts and practices
Proficient in cloud platforms, such as AWS and Azure
Solid understanding of networking fundamentals and server administration, specifically Windows Server and Linux
Technical experience with a variety of databases including Oracle, SQL Server, PostgreSQL, MySQL, and Snowflake
Experience with source control (such as Git & GitHub) and shell scripting
The ability to build knowledge of new technologies easily
Be located in PST or willing to work in that time zone

Requirements

Experience configuring and troubleshooting at least two of the following:

Load Balancing Technology
SAML and OIDC Identity Protocols
X.509 and general certificate management processes
LDAP, TNS, Kerberos authentication protocols, and Active Directory architecture

Experience using Liquibase or Liquibase Fundamentals Certification

Benefits

Remote First culture, potential for company-wide in-person gatherings
Home office allowance for remote workers
Meaningful equity
Comprehensive health, vision, and dental benefits - country dependent
Generous paid time off and paid holidays
401K matching (US only)
No punks, no jerks culture
Growth opportunities and ability to move up within the company

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Technical Support Engineer @ Liquibase

Customer Service

Salary 💸 unspecified	Remote Location USA
Job Type full-time	Posted Mar 29, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Technical Support Engineer @ Liquibase

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