[Hiring] Technical Support Engineer @Intergiro Intl AB (publ)
Mar 27, 2025 - Intergiro Intl AB (publ) is hiring a remote Technical Support Engineer. 💸 Salary: unspecified. 📍Location: Portugal, Sweden, Poland, Spain.
Role Description
We are looking for a new colleague to work on technical support to clients as well as support on technical matters in our implementation process. As Technical Support Engineer, you will be part of our Customer Operations team and play a key role in creating a great support experience for our clients. As this area is evolving in our business, you will be able to influence how technical support is built at Intergiro - and help us create an effective and high-quality process.
- Communicating with customers through our support platforms for example Intercom
- Handling and prioritizing support requests from customers and internal escalations
- Supporting on technical matters in our implementation process
- Reproducing the issues submitted by customers
- Analysing logs, traces and navigating across databases
- Checking and verifying data
- Referring to our codebase
- Communicating with other teams to get answers to your questions
- Creating and maintaining technical documentation
- Track and troubleshoot bugs and frictions across all of Intergiro's products and technology stack
- Work with other teams such as Product, Engineering and Sales teams to answer customer needs and provide solutions
Qualifications
- Customer-focus with the ability to identify and assess root issues and resolve them to customer's satisfaction or escalate as appropriate
- Experience in working at a software company, preferably within FinTech, where you provided business to business technical support
- Understanding API architecture
- Understanding Rest API principles and HTTP protocol
- Experience with Postman is a plus
- Experience with scripting languages knowledge such as JS and JSON/XML
- The ability to read basic HTML, CSS is a plus
- Basic understanding of software development lifecycles
- Knowledge of SQL
- Experience with ticketing systems
- Ability to read and comprehend technical documentation
- Ability to thrive in a fast-paced, quickly changing environment with a remote team
- Experience working with Google Cloud Platform is a plus
- Language requirement: Fluency in English is a requirement
- Located in Poland, Spain, Sweden or Portugal with a valid work permit
Benefits
- Opportunity to work with like-minded individuals in a modern and fast-paced environment
- A fully remote position with flexible working hours that makes work/life balance comfortable
- A benefit package with 28 days of vacation and other benefits such as health care insurance and wellness allowance etc.
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| 📍 | Be aware of the location restriction for this remote position: Portugal, Sweden, Poland, Spain |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Portugal, Sweden, Poland, Spain
|
|
Job Type
full-time
|
Posted
Mar 27, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Portugal, Sweden, Poland, Spain |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
