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Customer Service
Technical Support Engineer
@Nessie
[Hiring] Technical Support Engineer @Nessie
Mar 04, 2025 - Nessie is hiring a remote Technical Support Engineer. 💸 Salary: unspecified. 📍Location: India.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are looking for a smart Technical Support Engineer to provide enterprise-level support to our customers. This technician will provide support via phone, web, email, chat and other channels as required.
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues with respect to the severity
Qualifications
- BS degree in Information Technology, Computer Science or equivalent
- Proven working experience in enterprise technical support, IT support or as a technical engineer
- Deep knowledge in the product that the technician is supporting
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills
Company Description
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| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
India
|
|
Job Type
full-time
|
Posted
Mar 04, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
