[Hiring] Technical Service Representative I - Small Engine Repair @Husqvarna Professional Products, Inc.
Apr 05, 2025 - Husqvarna Professional Products, Inc. is hiring a remote Technical Service Representative I - Small Engine Repair. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
Role Description
The Technical Product Specialist level 1 is responsible for providing Technical Information, Technical Repair Knowledge, and Technical Troubleshooting for all Husqvarna Group Products at an entry level.
- Respond to Husqvarna technical questions from internal and external customers such as Distributors, Dealers, National Accounts and consumer escalations via telephone, email, chat, or customer generated incidents into CRM (Customer Relations Management System).
- Remain logged in to the systems and process received or assigned cases using phone, chat, email, CRM, Web Warranty and written correspondence on a daily basis within department metrics.
- Troubleshoot, Diagnose and Evaluate individual case information in order to provide repair and warranty support.
- Record details of cases in CRM, as well as actions taken.
- Provide clear solutions for product repair, replacement or policy adjustment.
Qualifications
- Exceptional knowledge of Outdoor Power Products and applications.
- Field experience diagnosing and repairing outdoor power equipment.
- Exceptional oral and interpersonal skills.
- Ability to verbally communicate information clearly and concisely ensuring customers’ comprehension.
- Developed computer navigational and organizational skills.
- Can pass typing accuracy test with 25 wpm or more.
- Basic/Entry level capability of MS Office (Word, Excel, Outlook).
- Multi-tasking skills.
- Experience utilizing and applying customer service skills.
- Minimum high school graduate or GED.
- 1-3 years of engine or mechanical experience.
- Experienced with electronic parts lookup systems, and electronic technical information environment.
- Bilingual in French and English preferred.
Requirements
- Physical demands: occasional repair shop and training duties requiring lifting up to 50 lbs, bending, stooping, etc.
- Ability to operate turf care machinery for application training.
Company Description
Husqvarna provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Shaping great experiences is what we do. With our passion for innovation, we create new solutions to enhance urban and green spaces used and loved by many. Transforming the way the world cares for outdoor environments.
For more than three centuries we have kept innovating and re-inventing our business. Today we’re the world’s leading producer of outdoor power products for forest, park and garden care, watering products and power tools for construction.
We are an equal opportunity employer and celebrate diversity. We are committed to creating an inclusive environment for all employees and candidates. Together as a team, we can bring the best ideas to life. Diversity and inclusion is about each and every one of us. We are curious, bold, and built by our differences. At Husqvarna Group, we choose to build on various perspectives to create a company that is stronger – and where we have fun together.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 05, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
