Technical Customer Service Agent @TRVC Nth Gen Software Inc

[Hiring] Technical Customer Service Agent @TRVC Nth Gen Software Inc

Apr 02, 2025 - TRVC Nth Gen Software Inc is hiring a remote Technical Customer Service Agent. 💸 Salary: $21.00 - $23.00 hourly. 📍Location: Canada.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves providing exceptional customer service and troubleshooting as a Technical Customer Service Agent.

Handle inbound customer inquiries and provide timely and accurate responses.
Initiate outbound calls to address customer concerns and ensure a positive experience.
Work within multiple channels including chat, case (written), and phone calls (verbal).
Collaborate with cross-functional teams to expedite issue resolution and enhance the overall customer experience.
Assist customers with technical troubleshooting including site navigation, login issues, permissions, and functionality across multiple platforms.
Use CRM software, specifically GDC Salesforce, and a Contact Center telephony system to track customer interactions and manage cases.
Handle approximately 60 - 100 interactions per day, ensuring quality standards for all interactions are met.

Qualifications

3+ years of customer service or technical support experience.
Bachelor's degree in business or other related field (related experience may be considered in lieu of a degree).
Proficiency in handling customer inquiries, resolving issues, and managing customer expectations.
Strong organizational and time management skills.
Excellent oral and written communication skills.

Requirements

Ability to troubleshoot within technical applications and proficiency in utilizing multiple applications at once.
Technical troubleshooting experience in a SaaS environment.
Experience with SalesForce or any CRM and Contact Center telephony system.

Benefits

Competitive pay.
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US).
Immediately vested 401K (US) or RRSP (Canada) with company match.
Paid vacation, personal, and sick time.
Paid maternity and paternity leave (US).
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US).
Robust Employee Assistance Program.
Employer paid Leap into Service Day to volunteer.
Tuition reimbursement for eligible programs.
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization.
Company culture of internal promotions, diverse career paths, and rapid advancement.

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: Canada
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Technical Customer Service Agent @TRVC Nth Gen Software Inc

Customer Service

Salary 💸 $21.00 - $23.00 hourly	Remote Location Canada
Job Type full-time	Posted Apr 02, 2025

️

📍	Be aware of the location restriction for this remote position: Canada
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.