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Customer Service
Tech support engineer
@Syrve
[Hiring] Tech support engineer @Syrve
Mar 15, 2025 - Syrve is hiring a remote Tech support engineer. 💸 Salary: unspecified. 📍Location: Europe.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Technical Support Specialist, you will play a pivotal role in ensuring the smooth operation and resolution of technical challenges for Syrve software users. This role requires a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both clients and internal teams.
- Work with cutting-edge technology, including cloud environments, databases, and restaurant management software
- Collaborate with international teams to deliver exceptional support to our B2B clients
Qualifications
- At least 3 years of experience as a technical support specialist
- B2B customer/tech support experience is a plus
- Working knowledge of databases (SQL and PostgreSQL)
- Working knowledge of one or more database query languages
- Experience with back- and front-office equipment (very desirable)
- Basic knowledge of server OS administration
- Proven written communication skills in Russian (C1) and English (B2 level)
- Experience in POS and restaurant management software is a big plus
- Experience with logs and the ELK technology stack is a big plus
Requirements
- Solve incidents and non-trivial technical problems with Syrve software
- Interact with the technical services of Syrve partners
- Work with Syrve software and the whole stack of technologies of the Syrve software environment
- Interact with the development team and the DevOps team, and be part of this process
- Actively work with cloud technologies
Benefits
- Work in an international company
- Remote work option
- Flexible working hours (start of the workday until 11:00 AM)
- English course compensation
- Gym membership compensation
- Health insurance
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| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Europe
|
|
Job Type
full-time
|
Posted
Mar 15, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
