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Customer Service
Support Engineer
@Render
[Hiring] Support Engineer @Render
Apr 05, 2025 - Render is hiring a remote Support Engineer. 💸 Salary: $140,000 - $180,000 usd. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As Render's Support Engineer, you will set the industry standard for responsive and empathetic developer-focused customer support.
- Support developers using Render both one-on-one and in public channels, preferably based on Eastern Time Zone hours.
- Become a trusted voice in the rapidly expanding global Render community.
- Help debug and fix customer issues across our stack.
- Contribute to a growing ecosystem of open source projects built around or on Render.
- Be the voice of the customer and channel their feedback to help improve our products and documentation and define the state of the art.
- Work closely with Render's product and engineering leadership to build our support organization.
Qualifications
- 5+ years of previous experience in a technical support role.
- Fluent in at least one programming language and interested in learning more.
- Self-directed; curious by nature and an impressively quick learner.
- Enjoys interacting with developers and internal teams, driven by the gratification that comes from fixing their problems.
- Customer-first mindset and deep empathy for developers.
- Excellent written and verbal communication, with a keen eye for detail.
Requirements
- Experience working in a dev tools environment or similar space (nice-to-have).
- Experience supporting Postgres, Redis, or Kubernetes (nice-to-have).
Benefits
- Starting salary between $140,000 and $180,000 USD, depending on various factors.
- Eligible for equity with early exercise options and extended exercise windows.
- 4 weeks of paid time off, available from day one.
- 14 weeks of fully paid parental leave for all parents.
- Long-term disability, life insurance, and 401K plans.
- 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for employees and their dependents.
- Monthly lifestyle stipend for wellness, mental health, hobbies, etc.
- Monthly cell phone and internet subsidy.
- Commuter benefits for Renders in the Bay Area and home office stipends for remote Renders.
- Continuous learning benefits & related support.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$140,000 - $180,000 usd
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 05, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
