[Hiring] Support Engineer @Attentive
Apr 02, 2025 - Attentive is hiring a remote Support Engineer. 💸 Salary: $75,000 - $90,000 annually + equity + benefits. 📍Location: USA.
Role Description
Attentive's Support Engineer team is looking for naturally curious, creative people that can think on their feet and enthusiastically tackle problems head on. As a Support Engineer you will work both directly with our customers, as well as the Customer Success team, to ensure customers’ technical needs are met as our product offerings rapidly grow. You will serve as a key link between Customer Success (CS) and Engineering, enabling CS to help our customers employ Attentive technology to achieve their marketing goals. Support Engineers resolve some of the more technically challenging issues for our customers and work closely with internal stakeholders including Customer success, Engineering, and Product.
- Serve as a technical point of contact support resource for Customer Success to drive the resolution of technical requests, involving:
- Enhancing existing 3rd party integrations
- Helping customers use the full suite of our APIs and webhooks
- Improving customer data quality
- Identifying and actioning technical issues that arise from all of the above
- Communicate with customers both directly and through a Customer Success Manager or via Zendesk, JIRA, scheduled calls and meetings to best understand and identify customer issues and your role in addressing them
- Translate customer feedback to engineering action, leveraging proper escalation routes to manage internal and external stakeholders’ expectations
- Work cross functionally across Customer Success, Product and Engineering to triage and mitigate issues
- Creatively problem solve to develop strategic, reusable solutions
- Identify bugs and effectively escalate to the appropriate internal parties
Qualifications
- Affinity for problem solving and crafting innovative, reusable solutions
- Possess high level of emotional intelligence, handling difficult situations with empathy and professionalism
- Exceptional direct customer communication, organization, prioritization, and time-management skills in a fast-paced and demanding environment
- Willingness to adapt when needed and step out of your comfort zone to try/learn new things
- Advanced ability to communicate and collaborate with cross-departmental partners and stakeholders
- Detail oriented and accuracy obsessed in a dynamic and fast-paced environment
- Experience in MarTech/AdTech or a technical service environment not required but preferred
- Strong communication skills; ability to explain technical concepts to non-technical people and communicate urgency
- A critical thinker with the ability to logically and methodically investigate and problem-solve
- Code Aptitude: A strong understanding of HTML/CSS is a plus, along with familiarity with at least one programming or scripting language, such as JavaScript, SQL, Liquid, or TypeScript
- Familiarity with Webhooks, REST APIs, and API documentation
- BS/BA Degree or equivalent
Requirements
- The US base salary range for this full-time position is $75,000 - $90,000 annually + equity + benefits
- Our salary ranges are determined by role, level and location
Benefits
- Competitive perks and benefits, from health & wellness to equity
Company Description
Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.
- Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson
- Ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries
- Recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$75,000 - $90,000 annually + equity + benefits
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
