[Hiring] Support Agent II @Renaissance
Mar 15, 2025 - Renaissance is hiring a remote Support Agent II. 💸 Salary: $18.46-$25.40 hourly. 📍Location: USA.
Role Description
The Support Agent will serve as a key point of contact for support-related issues. The ideal candidate will have exceptional customer support skills, sound technical acumen, and the ability to communicate effectively with educational staff via phone, email, chat, and virtual meetings.
- Resolve routine, as well as complex problems, and effectively communicate solutions or requested customer information.
- Respond to customer queries (both internal and external) within timelines through various modes (e.g. calls, chat, email).
- Proactively analyze customer needs and consult with relevant departments as necessary.
- Troubleshoot complex customer issues on supported operating systems and browsers.
- Support internal and external projects by working collaboratively in teams and committees.
- Maintain expected levels of representative metric goals; Adhere to case management guideline.
- Assist and support early career team members and new hires, as required.
Qualifications
- A high school diploma or GED, with 1+ years of customer support experience preferred, OR an equivalent combination of education and experience.
- Working knowledge of the Microsoft Office Suite (e.g., Outlook, Word, PowerPoint, Excel) and other computer applications.
Benefits
- World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
- Health Savings and Flexible Spending Accounts
- 401(k) and Roth 401(k) with company match
- Paid Vacation and Sick Time Off
- 12 Paid Holidays
- Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
- Tuition Reimbursement
- Life & Disability Insurance
- Well-being and Employee Assistance Programs
Company Description
When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom.
Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.
Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$18.46-$25.40 hourly
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 15, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
