[Hiring] Strategic Success Manager @LightForce Orthodontics
Mar 26, 2025 - LightForce Orthodontics is hiring a remote Strategic Success Manager. 💸 Salary: unspecified. 📍Location: USA.
Role Description
LightForce Orthodontics is seeking a Strategic Success Manager to join our rapidly expanding Strategic Accounts organization. As a Strategic Success Manager, you will act as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle. This is a new role and is critical to the success of our customers.
- Implement strategies and processes that deliver consistent customer satisfaction and retention
- Understand customer goals and objectives and showcase LF value to all customers
- Ensure customers are aware of product updates and new offerings
- Utilize extensive product knowledge, problem-solving skills, and training to enhance customer engagements and achieve successful outcomes
- Coordinate with internal teams to access additional resources and facilitate the solutions and tools needed by customers
- Deliver customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges
- Advocate for solutions, product enhancements, and other actions to meet the needs of customers
- Develop and execute strategic account management plans for key customers, fostering long-term relationships and ensuring alignment with their business objectives
Qualifications
- Bachelor’s Degree or higher required, preferably in business, marketing, or communications
- 5+ years of experience in a sales or customer success role
Requirements
- Availability to travel within the US up to 25% of the time
- Experience in the orthodontics industry, dental, medical devices, or B2B
- Customer-centric mindset
- Strong communication skills - Ability to clearly explain solutions, actively listen, and build relationships
- Problem-solving skills and proactively address customer concerns
- Proven business acumen
- Consulting skills
- Ability to work both independently and within a team environment
- Technical proficiency in Salesforce
- Collaboration skills - Work cross-functionally with sales, product, support, and marketing
Preferred Qualifications
- 3+ years of experience in the orthodontics industry, preferably in a sales or customer success role
- Data-driven mindset - Experience with customer analytics, KPIs, and success metrics
- Negotiation skills - Ability to identify and execute upsell/cross-sell opportunities
Benefits
- PTO/Paid Holidays
- Medical, Dental, and Vision plans
- Voluntary life insurance
- 401k Retirement plan
- Fringe benefits
- Paid parental leave
- Workplace perks such as food/coffee
- Allowances for those in commercial sales positions
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
