Service Support Analyst @Livestock Information

[Hiring] Service Support Analyst @Livestock Information

Apr 05, 2025 - Livestock Information is hiring a remote Service Support Analyst. 💸 Salary: £40,000 – £45,000. 📍Location: UK.

The salary for this role is £40,000 – £45,000.

Do you have experience in supporting Services in a SIAM service model?

Have you got experience in maturing ITIL Processes in particular Problem Management?

Do you have experience working with Service management toolsets in particular Service Now?

If so, we’d love to hear from you!

At Livestock Information Ltd, our mission is to be an outstanding service provider of livestock data, empowering government, industry, and farmers to effectively manage disease and infection control, whilst enhancing productivity and innovation in agriculture. To achieve this, we need great people, who share in our values.

As a Service Support Analyst at LI, you will sit at the heart of a multi-vendor support model, each day will revolve around more than just successful delivery of support outcomes – it's a continuous drive to elevate support across the business from the Service Desk right through to our Dev Teams and Product Owners, ensuring superior service for our customers hitting and exceeding out support targets.

Your daily navigation involves steering our services in harmony with the highest industry standards such as ITIL V4, ISO 27001 and ISO 20000. Get ready for a day brimming with vitality, where, as the Service Support Manager, you inject every moment with dynamism, seamlessly meeting support needs, and relentlessly pushing for improvement!

Responsibilities

Your responsibilities will include

Working with the Service Design and Transition towers supporting the seamless transition of new and modified services into the live production environment, ensuring minimal disruption to existing operations.
Assisting in the development and maintenance of comprehensive documentation for live services, including operational procedures, support documentation, and knowledge articles.
Implementing effective systems and processes to monitor service performance, identify issues proactively and minimize downtime.
Working with the Service Delivery Manager to monitor and report on key performance indicators (KPIs) to measure the effectiveness and efficiency of live services
Ensuring high availability and reliability of IT services by maturing the problem management processes
Supporting the development of Service Now Service Management tooling
Working with the CSI Lead to proactively identify opportunities for service improvement, driving initiatives to enhance the efficiency and effectiveness of live services.
Helping to foster a culture of continuous improvement, encouraging feedback from stakeholders and implementing lessons learned.
Supporting the management of relationships with external vendors and partners involved in delivering and supporting live services.
Collaborating with internal and external stakeholders to understand their needs, addressing concerns, and ensuring service remains aligned with business objectives.
Collaborating with the security and compliance teams to ensure live services adhere to industry regulations and organisational security standards including ISO 27001.
Helping in the process to implement and monitor security controls to safeguard live services and data on the Azure platform.

Requirements

We are looking for someone with the following

Proven experience in a similar role ideally within an ISO 20000 accredited organisation.
Knowledge of cloud computing, on the Azure platform.
ITIL V3 and/or ITIL V4 qualifications
Demonstrated experience in IT Service Support and Service Desk environments with incident and problem management experience.
Strong analytical and problem-solving skills, with a detail-oriented approach to managing Problems and root cause analysis.
Experience using Service Now Service Management tooling
Excellent communication and interpersonal skills.

Benefits

As an LI employee, you will be entitled to our company benefits which include

A fully remote and flexible working set up
33 days annual leave, inclusive of Bank Holidays
4 x annual salary Life Assurance
Market leading pension scheme through Legal & General
Enhanced Family Friendly Policies
Excellent learning, training, and career development opportunities
24/7 access to our Employee Assistance Programme
A diverse and inclusive culture where everyone is respected and valued

Application and Interview Process

To apply for this role, you will need to submit a CV and answer some pre-screening questions.

The interview and assessment process for this role will involve a telephone interview with our Talent Team, followed by a first stage and a final stage interview. Interviews will be conducted either remotely via MS Teams or face to face.

If we need to make a reasonable adjustment so that you can complete your application, please contact us as soon as possible by emailing talent@livestockinformation.org.uk before the closing date to discuss your needs.

The closing date for this role is 4.00pm on 25th April. Applications received after the closing date will not be considered.

Values

We approach our work with TACT; we are Transparent, Accountable, Committed and we work as a Team.

We are transparent together, embracing honesty and building trust. We are accountable to the industry and strive for the best possible solutions for the communities we serve. We drive change with passion, commitment and enthusiasm to deliver a great service to the livestock industry. We work kindly and cohesively which allows us to support each other in our personal and strategic goals.

Diversity statement

At Livestock Information, we value diversity and believe that every individual brings different strengths. We understand that not everyone may possess every single skill outlined in this job description, but if you believe you have a solid skill set that enables you to excel in this position then we really encourage you to apply.

Further information

If you feel your application has not been treated in a fair and open manner or if you are dis-satisfied with any of your interactions during the recruitment process and you wish to make a complaint, you should contact our Talent team via email: talent@livestockinformation.org.uk

Disclaimer

Livestock Information Ltd. cannot sponsor work visas at this time.

Livestock Information Ltd. Does not discriminate based on race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Livestock Information Ltd. Does not accept unsolicited CVs from any source other than directly from a candidate. Any unsolicited CV’s not originating directly from a candidate and sent to Livestock Information Ltd or any Livestock Information Ltd employees, including unsolicited CVs sent to a Livestock Information Ltd mailing address or email address, are rejected. Livestock Information Ltd will NOT pay a fee for any placement resulting from the receipt of an unsolicited CV. Livestock Information Ltd considers any candidate for whom the recruiter has submitted an unsolicited CV referred by the company free of any fees.

About the company

Livestock Information is a fully remote company, fully committed to developing world leading standards of livestock traceability in the UK which will enable a competitive trade advantage, improved sector resilience and faster responses to animal disease outbreaks. We are an innovative, data led organisation with an ambition to enable a more sustainable and competitive meat and livestock sector through our single, modern, and efficient traceability service.

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📍	Be aware of the location restriction for this remote position: UK
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Back to Remote jobs > Customer Service

Service Support Analyst @Livestock Information

Customer Service

Salary 💸 £40,000 – £45,000	Remote Location UK
Job Type full-time	Posted Apr 05, 2025

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📍	Be aware of the location restriction for this remote position: UK
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