[Hiring] Service Manager @RateHawk
Apr 04, 2025 - RateHawk is hiring a remote Service Manager. đź’¸ Salary: base payment + monthly bonus. đź“ŤLocation: Asia.
Role Description
Join Our Team as a Service Manager at RateHawk! Are you passionate about travel and tech? Do you speak English and Japanese fluently? We’re looking for a Service Manager to take care of our top B2B partners in Japan. If you love helping people, keeping things running smoothly, and turning clients into long-term fans — we’d love to have you join our fast-growing international travel-tech company!
- Support Our Top Clients: Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues.
- Keep an Eye on Things: Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention.
- Stay in Touch: Send regular updates to clients and check in to make sure they’re happy with how things are going.
- Track Performance: Use tools like Tableau and SQL to monitor service metrics and prepare reports.
- Be Their Voice: Join client meetings, listen to their needs, and make sure their voice is heard internally.
- Work as a Team: Collaborate with ops, support, and tech teams to make service even better.
Qualifications
- Advanced level of English and Japanese – you’ll need to speak and write fluently.
- Comfortable with data and tools like CRM systems and dashboards.
- Ability to grasp new information quickly and focus on results.
- Capable of juggling multiple tasks and handling stress with ease.
- A strong sense of empathy is essential.
- Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!)
Benefits
- Remote Work: Work from the comfort of your home!
- Salary: base payment + monthly bonus.
- Dynamic Team: Be part of a young and energetic group of specialists.
- Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.
- Learning & Development: We support your growth through seminars, trainings, and conferences.
- Perks: Take advantage of corporate discounts on hotels and other services.
Company Description
Founded in 2016 (part of Emerging Travel Group, est 2020) and created for travel market professionals, RateHawk has become one of the fastest-growing platforms for B2B industry players. An innovative and reliable partner for tens of thousands of travel agents, tour operators, and corporate clients.
- We offer over 1.8 million accommodation options, FIT & group reservations, car rental, transfers, and other travel-related services for both leisure and business travel.
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| đź“Ť | Be aware of the location restriction for this remote position: Asia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
base payment + monthly bonus
|
Remote
Location
Asia
|
|
Job Type
full-time
|
Posted
Apr 04, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Asia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
