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Customer Service
Senior Pharmacy Operations Specialist
@Phil
[Hiring] Senior Pharmacy Operations Specialist @Phil
Apr 04, 2025 - Phil is hiring a remote Senior Pharmacy Operations Specialist. đź’¸ Salary: competitive compensation based on experience. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The newly created Harrow Dedicated Support Specialist role will help ensure timely processing for our patients. You will be a part of a dedicated team focused on understanding the nuances of Client programs and using knowledge to provide actionable insights to equip sales teams to effectively increase prescriber adoption, script quality, patient engagement, and prescriber engagement.
- Understand Phil’s internal processes and work cross-functionally to recommend process improvements.
- Respond to client inquiries regarding the status of specific orders.
- Deepen relationships with manufacturers through proactive reporting, education, and responsiveness to inquiries or requests.
- Develop a thorough understanding of PHIL’s processes to provide the best support possible to clients.
- Identify trends and capture new features to reduce potential errors or issues moving forward.
- Work with large data sets from multiple sources to create reporting trends.
Qualifications
- Prior pharmacy technician experience and use of proprietary software to process prescriptions.
- Licensed technician in Arizona or Ohio (not a requirement, but may need to obtain later).
- Solution-oriented approach to develop clear feature requirements to improve internal processes.
- Ability to work with cross-functional teams to resolve script level issues.
- Willingness to learn and understand operational workflows to quickly determine root cause.
- Prior experience working with external clients with a demonstrated ability to communicate effectively to resolve questions or concerns.
- Excellent written and verbal communication skills.
- Team player who wants to help build up others.
- Experience in pharmacy or healthcare.
- Lean process improvement or six sigma experience a plus but not required.
- Experience speaking with customers in live inbound phone calls.
Requirements
- Ability to facilitate positive relationships with customers by answering client inquiries via email and inbound phone calls.
- Review script level tickets to ensure proper process was followed and correct as needed.
- Contact internal and external stakeholders to move scripts forward in their processing and make recommendations to improve the outcome of future prescriptions.
- Triage, resolve, and respond to order-related client escalations or one-off requests.
- Review and create reporting to identify process improvements and create feature requests.
Benefits
- Ground floor opportunity with one of the fastest-growing startups in health-tech.
- Competitive compensation (commensurate with experience).
- Full benefits (medical, dental, vision).
- 401(k).
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
competitive compensation based on experience
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 04, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
