[Hiring] Senior Customer Success Operations Specialist @Acumatica
Mar 20, 2025 - Acumatica is hiring a remote Senior Customer Success Operations Specialist. đź’¸ Salary: $80,000-100,000 annually. đź“ŤLocation: USA.
Role Description
The role involves a blend of VAR/customer interaction, data analysis, and process management. The Customer Success Operations department is responsible for a wide range of internal, customer and VAR-related programs and tasks. One of the principal objectives is to bring greater productivity to Acumatica CSM’s and VAR Customer Success teams. A second objective is maintaining and executing Customer Success ongoing programs.
- Execute and manage customer success initiatives, including license and version compliance, surveys, and various customer and partner communications.
- Ensure that the Customer Success initiatives are carried out accurately, efficiently and effectively as possible.
- Assist, coach and teach our VAR’s Customer Success team how to excel at customer success.
- Export, analyze, and interpret data to generate summaries and actionable insights.
- Utilize Excel, Word, PowerPoint and Tableau to analyze data, create reports, and develop presentations.
- Assist with creating, maintaining, and updating documentation related to customer success processes, procedures and programs using SharePoint.
- Become proficient with using Acumatica’s CRM.
- Collaborate with the customer success team to identify and implement process improvements.
- Cross-functional collaboration to streamline processes and enhance interdepartmental communication.
- Provide general operations support to the Customer Success team.
- Contribute to Customer Success best practices.
Qualifications
- Previous experience in a customer success or customer success operations role is preferred.
- Located in the USA.
- Excellent oral & written communication skills.
- Passionate about driving customer satisfaction and making good business decisions.
- Attention to detail and a commitment to timeliness and accuracy.
- Enjoy learning, be it new software, processes, or policies – and enjoy sharing that knowledge.
- Know how to build and execute an action plan, lay out goals, strategies, tactics, and timelines.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Experience with Acumatica, specifically Acumatica CRM is a plus.
- Experience with ERP/SaaS is a plus.
- Experience with SharePoint is a plus.
- Strong organizational and time management skills.
- Have proven and creative problem-solving skills.
- Possess a blend of business and technical savvy.
- Ability to work independently and as part of a team.
- Enjoy and are proficient at handling diverse workloads and can prioritize effectively.
- Enjoy a dynamic work environment (continuously evolving and fast-paced).
- Positive attitude, coachability, resourcefulness, and professionalism.
Company Description
Acumatica is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world. Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world’s best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Distribution, CRM, and Project Accounting, on a robust and flexible platform. In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations’ unique strengths, and support their clients by following them anywhere on any device. Acumatica’s culture is casual and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$80,000-100,000 annually
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 20, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
