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Customer Service
Senior Customer Success Manager, Life Sciences
@Pointclickcare
[Hiring] Senior Customer Success Manager, Life Sciences @Pointclickcare
Apr 04, 2025 - Pointclickcare is hiring a remote Senior Customer Success Manager, Life Sciences. đź’¸ Salary: $118,000 - $132,000 + bonus + benefits. đź“ŤLocation: USA, Canada.
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Role Description
The Senior Customer Success Manager – Life Sciences is responsible for managing and providing world-class partnerships to clients and ensuring they are optimizing the use and value of Life Sciences solutions.
- Builds, grows, and expands client relationships at all levels while identifying and maintaining critical contacts across various functional areas of the organization
- Support sales efforts to increase revenue per customer and identify expansion opportunities
- Build and implement strategies, monitor KPIs, and utilize data to drive customer success and address issues promptly
- Serve as the primary point of escalation for customer concerns, proactively identifying dissatisfaction and implementing resolutions while preparing regular performance reports
- Collaborate with internal stakeholders to deliver a seamless customer experience and achieve organizational goals
Qualifications
- Experience in a customer-facing role within a data/tech company
- Proven success in building and scaling customer success in SaaS
- Proven proficiency in data analysis including interpreting and translating results
- Curiosity-driven with a willingness to experiment, learn, and adapt
Requirements
- Excellent communicator, coach, and relationship builder, committed to delivering results and fostering talent
- Strategic leader focused on process, execution, and hands-on engagement
- Empathetic approach to team building within responsible business practices
Benefits
- The US base salary range for this position is $118,000 - $132,000 + bonus + benefits
- Salary ranges are determined by job and level
- Individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location
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| đź“Ť | Be aware of the location restriction for this remote position: USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
$118,000 - $132,000 + bonus + benefits
|
Remote
Location
USA, Canada
|
|
Job Type
full-time
|
Posted
Apr 04, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
