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Customer Service
Senior Customer Success Manager
@Processunity
[Hiring] Senior Customer Success Manager @Processunity
Apr 04, 2025 - Processunity is hiring a remote Senior Customer Success Manager. đź’¸ Salary: $105,000 - $130,000. đź“ŤLocation: USA.
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Role Description
We are seeking a customer-centric and highly motivated individual to join our Customer Success Team. The Customer Success Manager (CSM) is responsible for building strong relationships, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure customer satisfaction with ProcessUnity’s service.
- Develop and maintain long-term relationships with stakeholders in your account portfolio.
- Work with your account teams to plan and execute long term account plan needs to facilitate retention and growth via product and new business unit expansion.
- Support initial onboarding of accounts with customers, ensuring strong adoption/ROI and ongoing engagement throughout the customers lifetime.
- Serve as product, company, and Industry ambassador while educating prospects and customers on the ProcessUnity capabilities.
- Work cross-functionally with Product, Sales, Marketing, Professional Services, Customer Support, and other teams to resolve customer business issues and work towards their stated goals.
- Manage customer feedback and product needs by providing feature requests to internal partner teams.
- Conduct timely quarterly, bi-annual and annual Business Reviews to ensure customers optimize our product, issues are resolved proactively, and customer goals are met.
- Evaluate and mitigate risk for each customer and proactively address any concerns to avoid lost business and ultimately drive retention.
- Identify and prioritize product updates that reflect customer requests, industry and competitor trends and report to key stakeholders.
- Provide insight and relay the voice of the customer with internal teams, including Sales, Services, Marketing, Product, Customer Support, Operations, Finance and Engineering.
- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal and account growth.
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
- Drive renewal and revenue growth through increased product adoption and increased usage.
Qualifications
- Bachelor’s Degree, MBA or equivalent experience strongly preferred.
- 6+ years of experience in a Customer Success/Account Management role servicing enterprise accounts.
- Understanding of Third-Party Risk strongly preferred.
- Strong Project Management skills a must.
- Understanding of Enterprise SaaS business motions and customer lifecycle.
- Proven experience in building strong customer relationships at all levels of management and efficiently communicating internally/externally.
- Proven track record of meeting and exceeding targets.
- Excellent written/verbal communication skills for technical and non-technical audiences.
- Ability to multi-task, prioritize and perform under pressure.
- Possesses top-notch organizational and analytical skills, especially with sales and CS industry leading CRM tools such as Salesforce and Gainsight.
- Self-motivated team member with high accountability for delivery and commitments.
- Able to be self-sufficient/motivated but can work as part of a team.
- Ability to travel as needed.
Requirements
- Salary range: $105,000 - $130,000 depending on experience.
Benefits
- ProcessUnity is committed to providing an inclusive and equitable workplace where people of all backgrounds, identities, and life experiences can thrive.
- ProcessUnity is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
$105,000 - $130,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 04, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
