[Hiring] Senior Customer Reference Program Manager @TCP Software
Apr 05, 2025 - TCP Software is hiring a remote Senior Customer Reference Program Manager. đź’¸ Salary: competitive salary. đź“ŤLocation: USA.
Role Description
As a Senior Customer Reference Program Manager, you will lead the strategy, development, and execution of a high-impact customer reference program. In this role, you will collaborate with Customer Success Managers (CSMs) and Account Managers to identify and engage key advocates across industries and ensure a robust pipeline of available references. This position requires building strong relationships with executive stakeholders, creating recognition programs, and working closely with sales and marketing to drive revenue outcomes.
- Strategy Development: Design a scalable customer reference program aligned with corporate goals, with a focus on building advocacy at senior levels across key accounts.
- Manage the Reference Pool: Develop methods to grow and maintain an active pool of referenceable customers, ensuring diversity across regions, industries, and use cases.
- Drive Sales Enablement: Collaborate with sales to provide timely references that align with deal stages, accelerating the sales cycle.
- Develop Executive Relationships: Cultivate trust with senior leaders at customer organizations to encourage advocacy and ensure long-term engagement.
- Recognition Programs: Work with customer marketing to create programs to reward and celebrate customer advocates, including case studies, events, and thought leadership opportunities.
- Track and Optimize Performance: Use metrics and reporting tools to monitor program success and continuously improve outcomes based on feedback from stakeholders.
- Cross-Department Collaboration: Work with marketing, sales, and customer success teams to ensure alignment with brand messaging and business objectives.
Qualifications
- 7-10 years of experience in customer marketing, program management, or customer success within SaaS or technology companies.
- Strong Executive Relationship Skills: Demonstrated ability to build trust and rapport with senior leaders across industries.
- Sales Enablement Experience: Expertise in collaborating with sales teams to align reference programs with pipeline and revenue goals.
- Program Management Skills: Proven ability to design and manage multiple initiatives simultaneously, with attention to detail and deadlines.
- Marketing and CRM Tools Expertise: Proficiency with Salesforce, reference management platforms, and marketing automation tools.
- Strategic Thinking: Ability to set long-term goals while delivering on immediate priorities.
- Creative Problem Solving: Experience designing incentive programs to keep advocates engaged and recognized.
Requirements
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Travel up to 10%.
Benefits
- Competitive salary
- 20 Days of PTO (Paid Time Off) and 13 days of companywide holidays
- 8 hours to volunteer and impact the community
- Comprehensive benefits (Health/Dental/Vision/401K)
- Employee Choice Benefit
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
competitive salary
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Apr 05, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
