Back to Remote jobs >
Customer Service
Senior Client Success Manager
@Clever Digital Marketing
[Hiring] Senior Client Success Manager @Clever Digital Marketing
Mar 20, 2025 - Clever Digital Marketing is hiring a remote Senior Client Success Manager. 💸 Salary: $80,000 - $95,000 / year. 📍Location: Worldwide.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
CDM is seeking a Senior Client Success Manager who will oversee a portfolio of clients and be part of the driving force in scaling our Client Success department. You will play an integral role in creating success for our clients. Your north star metric in this role will be to maximize client LTV.
- Performance Reviews: Deliver performance marketing insights across Search & Social platforms through full funnel metrics from lead generation to ROAS.
- Client Relationship Management: Serve as the primary point of contact for a portfolio of clients with significant advertising budgets, ensuring their concerns are addressed promptly and maintaining an open, ongoing dialogue, going above & beyond to drive value to your clients’ operations.
- Strategic Consultation and Performance Review: Facilitate bi-weekly Zoom consultations with clients, focusing on analyzing campaign performance, addressing any challenges, and providing strategic recommendations. Using your expertise in performance marketing and business acumen, you’ll guide clients through complex issues, offering tailored solutions through a consultative approach to enhance their overall business outcomes.
- Business Goals Alignment and Growth Strategy: Use a deep understanding of each client's business objectives to proactively identify and pursue opportunities for account growth and expansion. Collaborate closely with clients to develop strategies that drive results.
- Internal Coordination and Team Collaboration: Work effectively with internal teams, including Senior Meta & PPC Media Buyers, the Director of Marketing, and the Client Success Team Lead, to deliver personalized marketing services. Ensure clear communication and coordination among all parties, including media buying teams, for effective execution of client campaigns.
- Industry Insights and Client Education: Stay informed about the latest marketing trends, particularly in Meta Ads and Google Ads. Share these insights with clients, aiding them in making informed decisions and maintaining competitiveness.
- Client Satisfaction and Advocacy: Monitor and maintain high levels of client satisfaction, addressing issues proactively with a focus on retention and loyalty. Act as a vocal advocate for clients within Clever Digital Marketing, ensuring their needs and feedback are central to ongoing improvement efforts.
- Professional Development and Knowledge Enhancement: Continuously seek opportunities to enhance your understanding of marketing platforms, industry best practices, and client management strategies. This ongoing learning enables you to offer increasingly valuable insights to clients.
- Operational Excellence in Client Success Department: Play a key role in building and maintaining efficient systems, processes, and procedures within the Client Success Department, guaranteeing consistent quality in work output.
Qualifications
- Fluent in English and located in Canada.
- 4+ years of experience in a client-facing B2B role, with a focus on consultative sales and relationship building.
- Passion for client success and experience in nurturing and growing client relationships, with the ability to identify opportunities for account growth and client satisfaction.
- Excellent problem-solving skills, leveraging both emotional intelligence and logical reasoning to handle and resolve client issues efficiently.
- Proven track record of generating new referrals through authentic relationships driving value.
- Inherent drive to learn and enhance systems and processes.
- Preferred: 3+ years experience with marketing platforms, such as Google Ads, Google Analytics, Meta Ads, and proficiency in reporting KPIs/metrics.
- Preferred: Knowledge of the home improvement industry.
- Preferred: Performance marketing agency experience.
- Preferred: Bachelor’s degree in Marketing, Business, or a related field.
- Preferred: E-commerce experience.
Benefits
- An incredible team and culture. We’re a high-performance, feedback-oriented, and data-driven organization where everyone is empowered to succeed.
- Be part of a rapidly scaling company that’s redefining performance marketing for the home improvement industry.
- Competitive compensation that reflects your expertise and contributions.
- Enjoy the flexibility of a fully remote work environment, with the option to collaborate in person at our beautiful Vaughan office whenever you need a change of pace.
- 15 days of paid time off (PTO) annually, with the freedom to use them as you see fit.
- Comprehensive group benefits, including health, dental, and more, to support your well-being.
- A company-provided MacBook and a home office budget to help you create your ideal workspace.
- Merch deliveries to help you get started and feel part of the team.
- A work abroad policy to support you when you need a fresh perspective or a new working environment.
- Opportunities to connect with #Clever teammates in person, whether at our Vaughan office, through meetups across Canada, or at company-wide events and off-sites.
Similar Remote Jobs
More jobs at Clever Digital Marketing
-
Human Resources competitive compensation with bonus structure CanadaApr 08, 2025
-
Marketing $70,000 - $80,000 / year WorldwideApr 05, 2025
-
Design unspecified WorldwideApr 01, 2025
More Customer Service jobs
-
Customer Service unspecified Costa RicaApr 11, 2025
-
Customer Service unspecified CanadaApr 11, 2025
-
Customer Service unspecified USAApr 11, 2025
More jobs in Worldwide
-
Sales / Business $50,000 - $250,000 / year WorldwideApr 11, 2025
-
Sales / Business $50,000 - $250,000 / year WorldwideApr 11, 2025
-
Software Development attractive annual income based on experience WorldwideApr 10, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 54,899 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: Worldwide |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$80,000 - $95,000 / year
|
Remote
Location
Worldwide
|
|
Job Type
full-time
|
Posted
Mar 20, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Worldwide |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
