[Hiring] Seasonal Customer Success Representative @Great Minds
Apr 01, 2025 - Great Minds is hiring a remote Seasonal Customer Success Representative. 💸 Salary: $19/hr. 📍Location: USA.
Role Description
The Seasonal Customer Success Representative must have a positive attitude and a passion for delivering effective service to all customers. This entry-level position reports to the Customer Success Supervisor and is a member of the Great Minds Operations Team. This position is remote and will be responsible for handling inbound calls along with a host of customer inquiries in high volumes, pre- and post-sales support, and providing overall customer satisfaction. The ideal candidate should be tech-savvy, able to quickly grasp new concepts, and be able to work efficiently in a remote team setting. Candidates should also be able to cover up to 8 hours of the call center hours of operation between 7 AM and 8 PM EST.
- Works collaboratively with several Great Minds teams as well as other members of the Customer Success Team
- Assists customers via incoming calls, voicemails, emails, and web inquiries regarding print product offerings, professional development options, order placement, and shipping/receiving of materials in high volumes
- Routes inquiries to the appropriate Great Minds team(s) for assistance
- Handles various related projects as needed
- Practices consistent and concise communication with both customers and internal contacts
- Keeps clear and meticulous records of customer interactions through the organization’s Customer Relations Management (CRM) tool
- Assists in CRM data validation and management
- Tracks orders through various stages of fulfillment
Qualifications
- Self-motivated with excellent creative and proactive problem-solving skills
- Incomparable people skills with the ability to handle difficult situations with poise
- Willingness to learn about company products and policies to better assist customers
- Ability to efficiently multi-task in a fast-paced environment
- Excellent verbal and written communication skills
- Highly proficient with Microsoft Office
- Experience utilizing Salesforce or other CRM software (preferred)
- Ability to work remotely in a professional and secure environment
Requirements
- High school degree with minimum 1-3 years' experience in a customer service-related field
Benefits
- Hourly Pay = $19/hr
Status
- Seasonal (May through September)
Location
- Remote
Details
- Must have consistent high-speed internet access
- Must utilize personal computer (Chromebooks or tablets not sufficient)
- A cover letter and resume are required to be considered for this position.
- New employees will be required to successfully complete a background check.
- Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains greatminds.org or greatminds.recruitee.com.
- If in the course of the application or hiring process with Great Minds you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact security@greatminds.org
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$19/hr
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Apr 01, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
