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Customer Service
Rider Support Team Member
@Comoto
[Hiring] Rider Support Team Member @Comoto
Mar 15, 2025 - Comoto is hiring a remote Rider Support Team Member. 💸 Salary: $14-$17/hr based on experience. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves providing customer support across various channels while ensuring a high level of service for the Comoto Family of Brands.
- Assist with all types of customer support and policy-related inquiries
- Handle interactions with customers via phone, email, live chat, and other communication channels
- Work with logistics, techs, suppliers, and order management teams on a case-by-case basis
- Learn about customer policies, order processing, returns/warranty procedures, and carrier practices
- Be detail-oriented, proactive, and committed to self-improvement
- Communicate effectively, both verbally and in writing
- Help customers all day, every day
Qualifications
- Commitment to Comoto’s Core Values
- Ability to work a schedule outside of standard business hours, including nights and weekends (required)
- Minimum 2 years of experience in retail, service, or hospitality industries (required)
- Sound problem-solving and analytical skills
- Established communication, interpersonal, and listening skills
- Ability to interact and work in a fast-paced, team-driven environment
- Time management skills and the ability to organize and manage multiple priorities
- Passion for motorcycles and related products is ideal
- Ability to speak multiple languages is a plus
- Minimum typing speed of 35 WPM required
- High school diploma or equivalent required; Bachelor’s degree is a plus
Requirements
- Compensation is $14-$17/hr based on experience, with potential increases after a 4-month progress review
- Remote workstation must have fast, secure, hardwired internet connectivity; no hot spots or public WiFi
- All necessary equipment will be provided
- Training class will be Monday - Friday, time TBD, starting April 21, 2025
- Training period lasts 4-5 weeks, after which team members will transition to a new schedule
Company Description
Comoto Holdings is America’s largest omnichannel platform in the powersports aftermarket-products industry; dedicated to advancing the experience of moto enthusiasts across the globe.
- Brands include RevZilla, Common Tread, Cycle Gear, REVER, and J&P Cycles
- Delivers premium products, dedicated expertise, engaging media, and passionate customer support
- Offers best-in-class e-commerce and retail experiences
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$14-$17/hr based on experience
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 15, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
