[Hiring] Provider Support Agent @Healthcare Finance Direct Llc
Apr 03, 2025 - Healthcare Finance Direct Llc is hiring a remote Provider Support Agent. đź’¸ Salary: $20-$27/hour, dependent on experience.. đź“ŤLocation: USA.
Role Description
Are you EPIC? Do you have the ability to demonstrate, understand and apply HFD’s core purpose and values in all that you do? At HFD, our mission is to make healthcare more affordable by giving everyone a better way to pay. In order to accomplish this mission, we must ensure that our team is aligned with our E.P.I.C. values:
- E xcellence: Always exceeding expectations!
- P assionate: Executing with boldness!
- I nnovative: Pioneering a better way!
- C ollaborative: Together we win!
The Provider Support Agent, also known as the B2B (Business to Business) or Merchant Support Department, is responsible for communicating with business partners (providers) that HFD supplies lending products to, as well as their personnel, via phone, email, and chat. They share information, respond directly to issues or concerns, and monitor compliance with procedures and policies. Reporting to the Team Lead, the support agents should remain analytical, supportive, and prepared to act as a resource to our business partners and customers.
As a Provider Support Agent, you will:
- Understand business partners’ unique integration and configurations with HFD and prepare for business partner interactions by studying products, services, and Provider Support processes.
- Follow standard operating procedures to contact HFD’s business partners via phone calls, chats, and emails and respond timely to providers’ inquiries and needs.
- Analyze information and evaluate results to choose the best solution and solve problems.
- Assist our business partners with troubleshooting and customer account origination issues.
- Ensure all tasks, emails, correspondence, and research functions are handled with SLA and compliance standards.
- Identify trends and escalate issues to Lead timely, for minimizing corporate risk, enhancing the customer experience, and adherence to root cause policies and procedures.
- Maintain up to date knowledge of B2B (Business to Business)/Provider Support policies and procedures.
- Maintain the highest level of quality and collaboration with every interaction.
- Ensure work is accurate, complete, and delivered in a timely manner according to Standard Operating Procedures (SOP) guidelines.
- Report weekly to Team Lead detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems.
- Additional responsibilities as needed.
Qualifications
- Related practice experience and/or Customer service experience
- Excellent communication, interpersonal, and problem-solving skills
- Ability to pay close attention to detail and be self-motivated.
- Proficient in Microsoft Office
- Weekend availability required
Requirements
- Shift differential for evening, night and weekend hours.
- Hours of operation:
- Sunday & Saturday - 4:30am-6:00pm (PST)
- Monday - Friday - 4:30am-7:00pm (PST)
Salary Description
$20-$27/Hour, dependent on experience.
Similar Remote Jobs
More jobs at Healthcare Finance Direct Llc
-
Customer Service $21-$28/hour, dependent on experience USAApr 03, 2025
-
Finance / Legal $120,000 - $150,000, dependent on experience USAMar 29, 2025
More Customer Service jobs
-
Customer Service $17.69/hour USAApr 06, 2025
-
Customer Service unspecified USAApr 06, 2025
-
Customer Service unspecified USAApr 06, 2025
More jobs in USA
-
All others unspecified USAApr 06, 2025
-
Software Development $130,000 - $200,000 a year USAApr 06, 2025
-
Customer Service $17.69/hour USAApr 06, 2025
Kickstart Your Job Search
Unlock 55,389 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$20-$27/hour, dependent on experience.
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
