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Customer Service
Payroll Specialist
@GoCo
[Hiring] Payroll Specialist @GoCo
Feb 22, 2025 - GoCo is hiring a remote Payroll Specialist. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Payroll Specialist, you will take full ownership of client payroll implementations, ensuring timeliness and high client satisfaction throughout the process. Your responsibilities will include:
- Take full ownership of client payroll implementations, including overall timeliness and client satisfaction.
- Maintain data integrity throughout the implementation process: perform data entry, validation, and reconciliation tasks across various payroll frequencies (Monthly, Semi-monthly, Bi-weekly, Weekly).
- Conduct quality audits to ensure accuracy in employee taxes, deductions, and earnings.
- Engage actively with clients to understand their unique payroll needs and challenges, ensuring a high level of satisfaction that supports client retention.
- Provide comprehensive training sessions to ensure clients are proficient in end-to-end payroll processing on our platform.
- Serve as the first point of contact for any payroll-related difficulties experienced by clients.
- Provide clear guidance and effective solutions, ensuring a seamless payroll process.
- Support in rectifying payroll errors and handle various ad-hoc tasks to effectively address and resolve client concerns in a timely manner.
- Help identify, create, and update educational materials such as help articles and tutorial videos to assist clients.
- Work closely with payroll partners and maintain open lines of communication to ensure cohesive service experiences.
- Partner with internal teams for process improvements and to ensure all client needs are met efficiently.
Qualifications
- Minimum of 1 year experience in client services, support, or training, particularly with payroll software or technology products.
- Strong time management and prioritization skills, capable of managing multiple tasks such as payroll implementations and client issues simultaneously.
- Aptitude for diagnosing and resolving software issues, with a customer-centric approach.
- Comfortable interacting collaboratively with employees and external vendors.
- Maintains a high level of confidentiality, professionalism, and integrity.
- Quick learner, able to thrive in a fast-paced environment.
- Basic understanding of payroll compliance, human resources, benefits, and/or software, considered a significant advantage.
- Excellent verbal and written communication skills.
- Ability to work autonomously and independently.
- Positive attitude and self-motivated, with a strong sense of teamwork.
Benefits
- Insurance benefits, including Health, Dental, Vision, HSA, Life Insurance, and more
- Equity/Stock options
- Flexible paid time off
- Paid parental leave
- More reading, for your leisure
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Feb 22, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
