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Customer Service
Patient Success Specialist
@Natera
[Hiring] Patient Success Specialist @Natera
Mar 29, 2025 - Natera is hiring a remote Patient Success Specialist. 💸 Salary: $20 - $23 usd. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are seeking a dedicated and empathetic Patient Success Specialist to join our dynamic team. In this role, you will play a vital part in supporting patients throughout their journey, ensuring they have a seamless and positive experience. Your responsibilities will include:
- Serving as the primary point of contact for patients, providing guidance and support for non-billing-related inquiries.
- Assisting patients with test status updates, patient portal login issues, questions about testing services, and coordinating redraws for blood samples.
- Managing inbound calls and live chats to deliver timely and effective assistance.
- Collaborating with cross-functional teams to resolve patient inquiries and concerns effectively.
- Maintaining accurate and detailed records of patient interactions using Salesforce CRM.
- Identifying and escalating potential issues to ensure timely resolution.
- Contributing to process improvement initiatives to enhance the patient experience.
Qualifications
- Strong interpersonal and communication skills.
- Ability to manage multiple tasks while maintaining attention to detail.
- Proficiency with Salesforce CRM and standard office applications.
- Empathy and a patient-centered approach to service.
- Previous experience in customer service, healthcare, or related fields is a plus.
Requirements
- The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
- Location: San Carlos, CA
- Pay: $20 — $23 USD
Benefits
- Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
- Free testing for Natera employees and their immediate families in addition to fertility care benefits.
- Pregnancy and baby bonding leave.
- 401k benefits.
- Commuter benefits.
- A generous employee referral program.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$20 - $23 usd
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
