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Customer Service
Patient Access Representative
@R1 RCM Holdco Inc.
[Hiring] Patient Access Representative @R1 RCM Holdco Inc.
Mar 15, 2025 - R1 RCM Holdco Inc. is hiring a remote Patient Access Representative. đź’¸ Salary: $14.69 - $20.28 per hour. đź“ŤLocation: USA.
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Role Description
As our Patient Access Representative, you will be the patient’s positive and professional first impression and first point of contact.
- Answering a lot of incoming calls (6 to 8 calls an hour)
- Using excellent customer service and communication skills to ensure the patient’s needs are met
- Responsible for scheduling patient visits and procedures for multiple hospitals and medical centers
- Proven ability to multi-task and desire to help patients
- Calm and attentive while answering patient calls to schedule appointments
- Collecting patient information and entering it into multiple computer systems
- Making phone calls to medical centers to solve issues
- Using communication and problem-solving skills to answer questions from patients as well as physicians and their staff
- Previous healthcare experience is helpful but not required
- Must be up to date on all vaccines (including but not limited to COVID-19 and annual flu shot)
- Pass a background check and drug screen
Qualifications
- Comfortable in a fast-paced work setting
- Capable of staying calm under pressure while making the patient feel at ease
- Comfortable using multiple computer systems and typing quickly and accurately
- Ability to help people who may be very ill or worried
- Ability to listen carefully to ease patient anxiety
- Ability to ask follow-up questions and build rapport in real time
Requirements
- Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training
Benefits
- Competitive benefits package
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
$14.69 - $20.28 per hour
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 15, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
