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Customer Service
Partner Success Manager
@360 Blue Llc
[Hiring] Partner Success Manager @360 Blue Llc
Mar 28, 2025 - 360 Blue Llc is hiring a remote Partner Success Manager. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Partner Success Manager will be responsible for providing exceptional service and training for our clients. You are a tour de force when it comes to managing executive-level relationships and driving overall account satisfaction, growth, and retention. You aren’t shy about calling, emailing or even occasionally meeting a client in person to build a long-term relationship. You will be expected to be a leading expert in friendly, fun service and have an in-depth knowledge of hospitality revenue management.
- Manage 150-200 client partners, ensuring successful adoption and usage of the dashboard.
- Collaborate with the Partner Success team to meet client goals and deadlines.
- Create data-driven narratives to boost client engagement and dashboard usage.
- Maintain regular communication, fostering strong client partnerships and understanding evolving needs.
- Stay informed on industry trends to enhance service and product offerings.
- Advocate for clients' needs, working with the Product team to implement solutions.
- Develop and optimize new client retention strategies and processes.
- Provide frontline support and resolve client issues.
- Deliver weekly updates on client satisfaction, repeat business, and team goals.
- Work with other departments to ensure top-tier project execution and high client retention.
- Promote Key Data’s vision and products within the vacation rental community.
Qualifications
- Remote position (US: Working in Eastern and Central Time Zones).
- Additional language skills (Spanish or Portuguese) are a plus.
- 2+ years of experience in vacation rental or hotel/resort revenue management.
- Data-driven mindset with a focus on client business growth.
- Proactive in ensuring client happiness, with attention to detail and creative problem-solving skills.
- Excellent interpersonal and communication skills.
- Comfortable with change and excited about contributing to a growing startup.
- Proficient in Google Suite and CRM programs (ChurnZero, Hubspot, Slack, Confluence, ClickUp).
- Should live in EST or CST timezone.
Requirements
- We Put People First: Prioritize employees by investing in their learning, well-being, and growth.
- We Are Customer Obsessed: Focus relentlessly on solving customer challenges and helping them succeed.
- We Are Direct, Kind, Open, & Empathetic: Foster a transparent culture where all ideas, concerns, and thoughts are welcome.
- We Boldly Challenge the Status Quo: Encourage creativity and innovation by questioning the conventional.
- We Take Ownership: Act like leaders, taking responsibility and making impactful decisions.
Benefits
- Company-paid individual health and dental insurance
- Long term disability insurance under the company’s standard group plan
- $50,000 life insurance policy
- $200 towards an annual gym membership
- Company-paid holidays
- Eligibility for 401(k) pension plan with 3.5% employer match. No vesting period for employer match.
- $75/month mobile phone and voice/data plan reimbursement.
- $50/month Internet reimbursement
- Flexible PTO policy
- Professional/Personal Development Day on Fridays
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
