[Hiring] Operations Support Team Lead @Payfuture
Mar 07, 2025 - Payfuture is hiring a remote Operations Support Team Lead. đź’¸ Salary: unspecified. đź“ŤLocation: Philippines.
Role Description
As an Operations Support Team Lead at PayFuture, you will play a critical role in managing the Operations Support team, ensuring top-notch service delivery and client satisfaction. You will lead and mentor a team of Operations Support Associates while also overseeing day-to-day operations, implementing processes, and enhancing team performance.
- Leading and motivating the operations support team to achieve organizational goals
- Managing the team’s performance, offering feedback, and conducting performance evaluations
- Providing training and development opportunities for team members
- Ensuring proper documentation of customer interactions and compliance with quality standards
- Coordinating with other departments to resolve client issues effectively
- Identifying process improvements and implementing changes as necessary
- Monitoring team workload and ensuring timely resolution of client inquiries
- Reporting on team and individual KPIs to senior management
- Handling escalated client issues and complaints
- Providing insights and feedback on product enhancements based on client interactions
Qualifications
- Align with our values of Belief, Transparency, Accountability & Ownership, Relentlessness and Speed
- 3+ years of experience in merchant support, with at least 1 year in a team lead role
- Proven track record of effective team management and performance improvement
- Excellent communication and interpersonal skills
- Highly organised, with strong analytical and problem-solving skills
- Customer-oriented mindset along with the ability to resolve complex client issues
- Experience with support tools and platforms like ZenDesk, CRM software, and MS Office Suite
- Willingness to work on shift schedules as needed
Requirements
- Experience in the e-commerce or digital payments industry is a plus
- Ability to adapt to fast-paced and changing environments
- Demonstrated ability to lead a team and manage multiple priorities successfully
- Strong computer skills and ability to learn new applications quickly
- Team player, fostering a positive work environment
Education
- Bachelor’s degree in Business, Communications, Customer Service, or a related field (preferred but not required)
Company Description
Payfuture is a Fintech Company, a payment gateway connector formed in 2019. We specialise in offering local payments in emerging market countries spanning the Indian subcontinent, Africa, Southeast Asia and LATAM.
Payfuture lowers the barriers of entry and provides ease of market access for an eCommerce merchant’s future expansion. We are growing at a phenomenal speed and have offices in the UK, India, Malta, The Philippines and UAE.
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| đź“Ť | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Mar 07, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
