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Customer Service
Operational Support Advisor
@Bupa Occupational Health Limited
[Hiring] Operational Support Advisor @Bupa Occupational Health Limited
Mar 25, 2025 - Bupa Occupational Health Limited is hiring a remote Operational Support Advisor. 💸 Salary: £23,500 + fantastic benefits. 📍Location: UK.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves providing operational support to ensure exceptional standards of customer service and patient care.
- Undertake general administrative and customer service duties such as managing mailboxes, data inputting, and raising and payment of invoices.
- Handle internal webchat queries in real time, supporting clinicians/practitioners, arranging appointments, and processing inventory tasks effectively.
- Respond professionally to all telephone and external webchat enquiries, ensuring queries are dealt with fully and efficiently in line with Service Level Agreements.
- Work within operational processes and procedures, following documented guidelines including General Data Protection Regulations and Access to Medical Reports Act, 1988.
- Ensure compliance with operational control standards such as Quality Assurance standards, Privacy, and Clinical Governance.
- Work within frameworks set out by regulatory bodies, such as the Care Quality Commission.
- Collaborate with peers and team manager to analyze existing practices, identify improvements, and enhance customer journey and revenue streams.
- Maintain up-to-date knowledge of Bupa’s products, policies, and procedures.
- Proactively resolve all queries/incidents at point of contact or escalate concerns/complaints/incidents to the relevant service line.
Qualifications
- Previous experience in a customer services environment with strong customer focus skills.
- PC literate with good knowledge of Windows based packages.
- Ability to combine talking and typing skills.
- Excellent communication skills.
- Time management skills and ability to work quickly and accurately in a pressurized environment.
- Ability to work on own initiative and make decisions with minimal supervision.
- Adaptable and flexible with the ability to learn new skills and adapt to a changing environment.
Benefits
- Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
- Bupa Health Insurance as a benefit in kind.
- An enhanced pension plan and life insurance.
- Support with travel costs via a season ticket loan or cycle2work.
- Discounted access to online gym sessions through Gympass.
- Various other benefits and online discounts.
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| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
£23,500 + fantastic benefits
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
