[Hiring] Onboarding Coordinator @ExactCare Pharmacy, LLC
Apr 02, 2025 - ExactCare Pharmacy, LLC is hiring a remote Onboarding Coordinator. 💸 Salary: unspecified. 📍Location: USA.
Role Description
ExactCare is seeking experienced call center professionals to be the first impression of ExactCare for our prospective patients by scheduling, tracking, and monitoring the assessment schedules for our field representatives. These initial scheduling calls will be essential to the overall success of our field personnel as they will be the initial consultation with the prospective patient. The Onboarding Coordinator will be educating patient referrals on who we are, what we do, and how we make their lives better. Calls vary based on referral source; this position does involve cold calling.
- Call on prospective patients daily and schedule them for in-home assessments with our Clinical Liaison field representatives.
- Handle inbound calls from both patients and referral sources.
- Accountable for daily and weekly goals for assessments scheduled.
- Communicate effectively with patients.
- Work independently and also as a key member of the entire team.
- Maintain constant contact with referral sources, field personnel, and internal associates.
- Place scheduled assessments on the field representative calendar.
- Document all calls, tasks, and appointments in Salesforce.
- Create a positive first impression of ExactCare and the unique services we provide.
- Monitor and track daily assessments, assemble marketing materials, and conduct quality assurance calls.
- Participate in daily team huddles, attend training sessions, and other ad-hoc meetings as needed.
- Other duties as assigned.
Qualifications
- Knowledge of sales processes, healthcare products, and industry, preferred.
- Energetic yet compassionate phone skills required.
- Great problem-solving ability.
- Highly motivational and possesses persuasion skills.
- Ability to stay extremely organized.
- Capable of prioritizing and multi-tasking.
- Self-starter with little to no supervision needed.
- Excellent communication skills; oral, written, facilitation, and presentation.
- Proficient in MS Office Suite, Salesforce, or similar software.
- Passion to help people and enrich their lives.
Requirements
- Associate's degree or equivalent experience.
- Ability to work 11:30am to 8:00pm EST Monday through Friday.
- Previous sales, marketing, or customer service experience.
- Previous outbound/inbound call center or scheduling experience, preferred.
- Previous cold calling experience, preferred.
- Working knowledge of MS Office and Salesforce (or similar software experience).
Benefits
- Comprehensive benefit package for full-time employees that includes medical/dental/vision.
- Flexible spending.
- Company-paid life insurance and short-term disability.
- Voluntary benefits.
- 401(k).
- Paid Time Off and paid holidays.
- Medical, dental, and vision coverage are effective 1st of the month following date of hire.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
