[Hiring] Microsoft Data Solutions Support Analyst @Simpson Associates
Apr 15, 2025 - Simpson Associates is hiring a remote Microsoft Data Solutions Support Analyst. đź’¸ Salary: unspecified. đź“ŤLocation: UK.
Role Description
As part of the expansion of our Managed Services business, Simpson Associates has an opportunity for a Microsoft Data Solutions Support Analyst to join our team.
As the key contact for supported customers, the Microsoft Data Solutions Support Analyst performs a critical role on the service desk, not only providing day-to-day support but also shaping the evolution of customers’ solutions and building a meaningful operational partnership.
- Responsible for all supported customers across the technology and providing an excellent level of customer service.
- Work with a small number of key customers to support and expand the partnership with Simpson Associates, owning the support service delivery for those customers.
- Confident and capable in handling support calls covering complex and non-routine solutions in a variety of environments.
- Develop and maintain in-depth knowledge of supported customer applications.
- Proactive in managing support contracts, identifying critical periods or changes in environment and customer resource.
- Maintain up-to-date and robust customer documentation to support rapid and effective ticket handling.
- Demonstrate a mindset of adding customer value beyond incoming tickets.
- Follow the Simpson's Support Guide for ticket handling and time recording.
- Work with the consulting team to ensure smooth handover of projects from the consulting team into support.
Qualifications
- Experience working with Microsoft Data Analytics solutions on-premise and in the cloud.
- A good breadth of core technologies: T-SQL (Azure SQL Database, Synapse Serverless DB), Data Factory / Synapse Pipelines, SQL Server BI suite (SSIS / SSAS / SSRS), Power BI.
- Cloud Fundamentals - A solid grasp of Azure's core services.
- Rapidly absorbs complex information and can apply it effectively.
- An enthusiastic, positive, 'can do' attitude with the ability to work as part of a team.
- Ability to prioritise and manage time and work to deadlines in an environment where ticket volumes can be unpredictable.
- Effective communication skills to both technical and non-technical contacts.
- Skilled in troubleshooting, preferably with experience of working as a support consultant in an ITIL environment.
Requirements
- Additional Skills: Databricks, Python, .NET Framework (C# or VB.NET)
- IBM Cognos BI or IBM Planning Analytics
- Azure Fundamentals (AZ-900), Data Fundamentals (DP-900), Azure Data Engineer Associate (DP-203), Power BI Data Analyst Associate (PL-300)
- ITIL4 Foundation
- Project management experience and certification (Prince 2 Agile or similar)
- Successful candidates will be required to complete enhanced Security Clearance checks (S/Clearance & NPPV Level 3)
Company Description
Knowledge is power, and data brings knowledge. At Simpson Associates data is in our DNA; and knowing how to leverage it enables us to never miss the mark. Our data and performance management solutions enable us to help organisations understand and resolve some of the most complex and common challenges.
As a Microsoft Solutions Partner, we are committed to helping organisations achieve their business goals. With offices in York and Sheffield, and a team-based throughout the UK – we champion creativity, innovation and collaboration in the workplace.
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| đź“Ť | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Apr 15, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
