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Customer Service
Manager, Customer Success
@Biorender
[Hiring] Manager, Customer Success @Biorender
Apr 09, 2025 - Biorender is hiring a remote Manager, Customer Success. đź’¸ Salary: unspecified. đź“ŤLocation: USA, Canada.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
BioRender is seeking a Manager, Customer Success to lead a high-performing team in delivering exceptional enterprise customer experiences. You will drive retention, expansion, and engagement, ensuring scientists maximize BioRender’s value.
- Lead and develop a high-performing team of Customer Success Managers, driving 98%+ retention and 180%+ net retention while fostering strong, long-term client relationships.
- Recruit, mentor, and support CSMs in their professional growth, continuously enhancing the onboarding program for new team members.
- Establish a data-driven, standardized management framework that empowers the Customer Success team to consistently achieve key customer outcomes.
- Collaborate cross-functionally with Product, Sales, Marketing, and Operations to analyze, refine, and optimize BioRender’s Customer Success strategies and playbooks.
- Ensure CRM excellence, maintaining strong data hygiene while developing standardized KPIs and dashboards to track team performance and progress.
Qualifications
- 1+ years leading a high-performing team of Customer Success Managers in a fast-growing SaaS environment, with a background in organizations that have scaled rapidly.
- 5+ years of experience in Customer Success, Account Management, or Sales within a SaaS environment.
- Proven track record of managing and developing team members to drive key revenue outcomes, including customer retention, expansion, CSQL generation, and forecast accuracy.
- Expertise in customer value creation, guiding customers through all stages of the lifecycle to maximize license adoption, feature utilization, and overall business impact.
- Strong technical acumen, with the ability to deeply understand a product’s features, capabilities, and business model, effectively aligning them with customer needs.
Requirements
- Bonus: Prior experience in life sciences and/or a Bachelor of Science degree (or equivalent) in a related field such as biology, biotechnology, biomedical engineering, or biochemistry.
Benefits
- We are mission-driven: we work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery. BioRender figures have appeared in more than 54,000 publications!
- BioRender is loved by millions! We have a world-class NPS and a community of loyal fans and users in 200+ countries!
- Our company is backed by top investors and accelerators like Y Combinator, and we are on a growth trajectory comparable to many top-performing SaaS companies.
- We’re remote-first with team members across Canada and the U.S., offering you the flexibility to work from anywhere.
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| đź“Ť | Be aware of the location restriction for this remote position: USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
USA, Canada
|
|
Job Type
full-time
|
Posted
Apr 09, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
