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Customer Service
Lockbox Remittance Specialist
@FirsTech
[Hiring] Lockbox Remittance Specialist @FirsTech
Mar 31, 2025 - FirsTech is hiring a remote Lockbox Remittance Specialist. 💸 Salary: $18-$21/hour. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Lockbox Remittance Specialist I handles the servicing of all lockbox clients. You would be expected to maintain a high level of production and accuracy while preparing customers mailed in paper checks for deposit.
- Sort incoming mail into correct customer bin.
- Prepare batches of work by removing payments and forms from envelopes.
- Process all lockbox deposits from direct and indirect customers.
- Follow standard operating procedures and customer specific instructions through data entry.
- Verify checks through customer specific instructions for processing.
- Balance/reconcile electronic and paper documentation.
- Analyze information to determine accuracy and completeness of work.
- Conduct non-routine research.
- Operate high-speed imaging/extraction Opex equipment.
- Re-associate check images to corresponding material while validating quality of images.
- Maintain HIPAA and confidentiality of customer account information; follow established policies and procedures as related to internal audits and security.
- Lend help to immediate team/team members, as needed.
Shift: 2:30pm - 11pm
Qualifications
- Strong oral and written communication skills
- Excellent organizational skills
- Keen sense of quality control and practices
- Attention to detail and focus on meeting deadlines
Requirements
- Analyze and comprehend client's standard operating procedures and instructions
- Complete multiple manual tasks per transaction and/or client with precision
- Ability to sit, stand, and walk for long periods of time
- Be a team player and maintain a positive attitude at all times
- Make judgment calls regarding routine duties but refer non-routine situations to a supervisor and/or manager
Benefits
- Salary offered is based on factors including but not limited to job duties, required qualifications, relevant experience, and local market trends
- The role may be eligible for bonus or incentives based on company and individual performance (Base Pay Range: $18-$21/hour)
- Competitive Total Rewards package including 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance, and long-term disability
- Supplemental voluntary life insurance, short-term and long-term disability, wellness incentives, and an employee assistance program
- Eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$18-$21/hour
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 31, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
