[Hiring] Level 2 IT Help Desk Technician @Sourcefit
Apr 05, 2025 - Sourcefit is hiring a remote Level 2 IT Help Desk Technician. 💸 Salary: unspecified. 📍Location: Dominican Republic.
Role Description
We are seeking a skilled and customer-focused Level 2 IT Help Desk Technician to join our growing IT support team. This individual will play a key role in resolving more complex technical issues escalated from Level 1 support, ensuring minimal downtime and optimal system performance for end users. The ideal candidate will possess strong troubleshooting skills, a solid understanding of IT systems, and a passion for delivering excellent service.
- Provide second-tier support for hardware, software, and network-related issues.
- Respond to tickets escalated from Level 1 Help Desk support and ensure timely resolution.
- Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, operating systems, and business applications.
- Assist in the administration and maintenance of user accounts, permissions, and email systems (e.g., Active Directory, Exchange, O365).
- Support and troubleshoot network issues including VPN, DNS, DHCP, and Wi-Fi connectivity.
- Install, configure, and maintain software and hardware.
- Document issues, troubleshooting steps, and solutions in the ticketing system.
- Collaborate with other IT team members and departments to ensure efficient issue resolution.
- Provide guidance and mentoring to Level 1 support staff when needed.
- Participate in projects such as system upgrades, deployments, and migrations.
Qualifications
- Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- 2+ years of experience in a help desk or technical support role.
- Strong knowledge of Windows OS, Mac OS, and common business applications (MS Office, Outlook, etc.).
- Experience with Active Directory, Office 365 administration, and remote desktop tools.
- Solid understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
- Excellent problem-solving and communication skills.
- Ability to work independently as well as part of a team.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are a plus.
Requirements
- Remote work environment.
- May require occasional after-hours support or weekend availability.
- Ability to lift and move equipment as needed.
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| 📍 | Be aware of the location restriction for this remote position: Dominican Republic |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Dominican Republic
|
|
Job Type
full-time
|
Posted
Apr 05, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Dominican Republic |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
