L1 IT Customer Support @EVERIENCE

[Hiring] L1 IT Customer Support @EVERIENCE

Mar 31, 2025 - EVERIENCE is hiring a remote L1 IT Customer Support. 💸 Salary: competitive salary with performance bonus. 📍Location: Europe.

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Role Description

We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges.

Provide accurate and optimal IT solutions via telephone, e-mails or chat
After an effective training period, troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware)
Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
Follow-up the existing back-log
Comply with project’s performance indicators
Communicate with other designated teams and escalate complex issues

Qualifications

Spoken languages: fluent Polish and English (B2/C1)
Technical college or university is not mandatory as necessary training will be ensured
Previous customer support experience is an advantage
Excellent customer service abilities: client orientation, active listening and interpersonal skills
Ability to work in a dynamic environment and to multitask
Availability to work in shifts

Benefits

Permanent contract
Central building offices with an excellent view of the city, top facilities and equipment
Competitive salary
Performance bonus
Expense account for holidays
Meal tickets and gift vouchers
Training opportunities
Regina Maria medical package
Extra vacation days
Fruits on the house

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: Europe
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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L1 IT Customer Support @EVERIENCE

Customer Service

Salary 💸 competitive salary with performance bonus	Remote Location Europe
Job Type full-time	Posted Mar 31, 2025

Apply for this position Unlock 54,710 Remote Jobs

️

📍	Be aware of the location restriction for this remote position: Europe
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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