[Hiring] IT Support Specialist @Berkowitz Pollack Brant Advisors + CPAs, LLP
Apr 02, 2025 - Berkowitz Pollack Brant Advisors + CPAs, LLP is hiring a remote IT Support Specialist. 💸 Salary: unspecified. 📍Location: USA.
Role Description
Berkowitz Pollack and Brant’s Managed Cyber Solutions (MCS) team is looking for an IT Support Specialist. This is an entry role in the MCS group which provides Outsourced IT (MSP) and Cybersecurity services to our clients. This role will get exposure to many technologies and provide a fast-paced opportunity to gain knowledge. An ideal candidate has a strong technical aptitude, at least 2 years of technology support or system administration experience, and is comfortable communicating with clients.
- Answer support calls
- Provide both remote and onsite client support
- Support a full range of technologies from endpoint, mobile, to server solutions
- User onboarding / offboarding
- Document client networks
- Assist other Team members on projects (Systems, Security, & Compliance)
- Endpoint patch and vulnerability management
- Backup management
- Office 365 administration (Exchange, Intune, SharePoint)
- Security incident cleanup and remediation assistance
- Takes ownership of tasks and follows through to ensure complete resolution
- Takes a personal interest in, and responsibility for, quality of work
- Ability to pay close attention to detail while performing technically detailed tasks
- Ability and willingness to recognize when it is necessary to ask for technical expertise from others on the team
- Ability to provide accurate time estimates for how long a task will take
- Ability to quickly learn new technologies using self-study materials and intuition
- Ability to articulate technical information clearly and simply to non-technical people
- Enjoys helping people to the extent that no problem is considered mundane
- Is self-motivated and can be self-directed when necessary
- Enjoys sharing information, supporting others, and working on a team to achieve team goals
Qualifications
- Experience required with Windows and Mac desktop operating systems
- Experience with Office 365 and/or Google Workspace
- Understanding of TCP/IP and troubleshooting Internet connectivity
- Experience with routers and firewalls
- Understanding of Terminal Services and/or Citrix
- Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
- Understanding of DNS services
- Working Knowledge of Firewall Technologies such as: Meraki, SonicWALL, Sophos, Fortinet or similar
- Working Knowledge of Wireless Technologies
Requirements
- Related technical experience of two to four years
- Eager to learn and be a sponge
- “Can do” attitude vs. “not in my job description”
- Certifications such as MCITP, MCP, CCNA/CCDA/CCNP, A+, Project+, Network+, Security+ are a plus
- PowerShell scripting or similar experience is a plus
- Experience working for an MSP is a major plus
Benefits
- Employee-centric workplace focused on integrity, mutual respect, ongoing training, and community service
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
