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Customer Service
IT Support Specialist
@Osprey Europe Limited
[Hiring] IT Support Specialist @Osprey Europe Limited
Mar 28, 2025 - Osprey Europe Limited is hiring a remote IT Support Specialist. 💸 Salary: competitive compensation package depending on experience and skills. 📍Location: UK.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The successful IT Support Specialist will provide end-users, both local and remote technical support of desktop and laptop hardware and software. They will research, analyse, and diagnose problems with client systems including PC hardware and software, servers, peripheral equipment, and networks. They will also install, configure, upgrade, and troubleshoot computer software and hardware, including PC and Mac workstations, servers and peripherals as well as network and voice cabling.
- Assist in managing regularly used servers and services including e-mail, print and back-up servers, and their associated operating systems and software
- Support, maintain, and troubleshoot local network as well as WAN and VPN connectivity, liaising with other IT Departments worldwide
- Identify and implement technologies and methods of using existing software to help users work more efficiently
- Liaise with vendor’s support teams to resolve technical problems or make improvements with desktop computing equipment and software, servers, and software
- Work with end users to enforce incident management through the Incident Management system to ensure established service levels are understood and met
- Analyse performance of incident management activities and detailed resolutions, identify problems, and devise and deliver solutions to improve quality of service and to prevent future problems
- Design and enforce request handling and escalation policies and procedures
- Access software updates, drivers, knowledgebase, and FAQ resources on the internet to aid in problem resolution
- Track and analyze trends in incident reports and generate statistical reports
- Assess the need for any system reconfigurations (minor or significant) based on incident trends and make recommendations
- Follow and promote Best Practice to ensure Company Systems and Data are protected from threats
Qualifications
- 2+ years providing 1st/2nd Line Support to a diverse userbase, ideally across multiple countries
- In-depth knowledge of Microsoft Office Outlook, Excel, Word, Visio, SharePoint (MOSS), etc.
- Solid grasp of configuring, installing and repairing computer and printer hardware
- Experience supporting remote users and offices
- Familiarity with Dell & Lenovo hardware, IP based phone systems
- Strong understanding of networking principles including TCP/IP, routing, VLANS, WAN
- Experience of Citrix/Terminal server and VMWare environments preferred
- CompTIA A+ and Network+ certifications and other specialized or technical training preferred
- Fluent in English (spoken and written), French a plus
Requirements
- Excitement about joining a midsize yet growing company with fast-growing brands
Benefits
- Competitive compensation package depending on experience and skills
- Flexible work policy with regards to working hours and work from home
- Increased flexi-days package after 1 year of service
- Modern office with collaborative workspaces
- Employee assistance counselling line
- Employee discounts on all our EMEA products
- Lunch and Learns, a super motivated Learning & Development team delivering hard and soft skills training to challenge yourself and full access to a learning platform, where you can choose over thousands of courses to satisfy your hunger for knowledge
- Company closure between Christmas and New Year’s
- Employee Stock Purchase Plan
- The chance to work in an international, diverse, and inclusive environment
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| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
competitive compensation package depending on experience and skills
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
