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Customer Service
IT Support Specialist
@Hudson
[Hiring] IT Support Specialist @Hudson
Mar 21, 2025 - Hudson is hiring a remote IT Support Specialist. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Remote IT Support Specialist will be responsible for diagnosing, troubleshooting, and resolving IT-related issues while providing exceptional technical support to employees. The ideal candidate is a problem-solver with excellent communication skills who thrives in a remote work environment.
- Provide remote IT support to employees, addressing hardware, software, and network-related issues.
- Diagnose and troubleshoot system failures, connectivity problems, and application errors.
- Assist with the installation, configuration, and maintenance of software and hardware.
- Manage user accounts, permissions, and security settings in company systems.
- Document issues, solutions, and best practices to improve IT processes.
- Ensure compliance with IT security policies and data protection regulations.
- Collaborate with IT teams to optimize system performance and support business operations.
Qualifications
- Proven experience in IT support, technical assistance, or a related field.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Experience with Microsoft 365, Google Workspace, remote desktop tools, and VPNs.
- Familiarity with troubleshooting network configurations, firewalls, and cloud-based solutions.
- Excellent problem-solving, analytical, and communication skills.
- Ability to work independently and manage multiple tasks efficiently.
- Strong attention to detail and ability to document technical procedures.
- IT certifications (CompTIA A+, Microsoft Certified, or similar) are a plus.
Requirements
- Experience in retail, logistics, or e-commerce industries.
- Familiarity with helpdesk ticketing systems (Zendesk, Jira, ServiceNow, etc.).
- Knowledge of cybersecurity best practices and ITIL processes.
Benefits
- Competitive salary and benefits package.
- Flexible remote work environment.
- Opportunities for professional development and career advancement.
- Collaborative and supportive company culture.
- Be part of an industry-leading global brand.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
