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IT Support Analyst @Finalis

[Hiring] IT Support Analyst @Finalis

Mar 28, 2025 - Finalis is hiring a remote IT Support Analyst. 💸 Salary: competitive usd salary. 📍Location: Americas.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This position will be joining the IT Support Team, within the Technology Operations Team here at Finalis. This team aims to be the cornerstone of technological excellence, empowering our company with seamless, innovative, and proactive IT support that drives business success and exceeds customer expectations.

  • Device Management: Proficient in MDM solutions to manage and secure company devices.
  • Google Suite Mastery: Deep understanding and experience in utilizing Google Workspace applications.
  • Technical Support: Provide first-level technical support to end-users, resolving issues related to hardware, software, and network connectivity.
  • Issue Resolution: Efficiently troubleshoot and resolve a wide range of IT problems, utilizing a ticketing system like Jira (ITSM).
  • Process Improvement: Continuously seek opportunities to improve IT processes and procedures.
  • Documentation: Create and maintain comprehensive technical documentation, including internal IT wikis.
  • Vendor Management: Coordinate with external vendors to ensure timely maintenance and support of IT systems.

Qualifications

  • Ability to analyze complex issues, identify root causes, and implement effective solutions.
  • Excellent verbal and written communication skills to interact with both technical and non-technical users.
  • Proven ability to work effectively in a remote environment, managing devices and providing support.
  • Preferred, but not required, experience working in the fintech sector.
  • Knowledge of IT security best practices and the ability to identify and mitigate potential threats.
  • Eagerness to learn new technologies and adapt to changing business needs.
  • Proven ability to create clear and concise technical documentation.
  • Exceptional written and spoken English.
  • Minimum of 5 years of relevant work experience.
  • Strong organizational skills.
  • Ability to handle confidential information.
  • Ability to work swiftly with a high sense of urgency and be comfortable with shifting priorities and deadlines.
  • Self-starter, quick learner, and highly organized with attention to detail.
  • Ability to follow up; know what's going on at all times and respond quickly.
  • Flexible, patient, persistent, and have a team spirit attitude.

Benefits

  • 100% Remote work (Work from wherever you want!)
  • Competitive USD salary
  • High-Speed Internet expenses allowance
  • Generous Paid time-off (Vacation Time!)
  • Additional 17 Flex Days (to use in national holidays or personal matters)
  • Professional Growth Benefits in our E-Learning Platform (Coursera) (take your skills to the next level!)
  • People Team Partner (to target your roadblocks and customize an action plan for your career path)
  • Buddy Program
  • Virtual After-Office Activities
  • Diverse Culture & Inclusive environment

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Before You Apply
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📍 Be aware of the location restriction for this remote position: Americas
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
IT Support Analyst @Finalis
Customer Service
Salary 💸 competitive usd salary
Remote Location
Americas
Job Type full-time
Posted Mar 28, 2025
Apply for this position Unlock 53,915 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: Americas
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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