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Customer Service
IT Support Analyst
@Life360
[Hiring] IT Support Analyst @Life360
Mar 13, 2025 - Life360 is hiring a remote IT Support Analyst. 💸 Salary: $67,000 to $93,000. 📍Location: USA.
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Role Description
Reporting to the IT Helpdesk Lead, we seek a highly motivated and customer-oriented IT Support Analyst to join our team. In this role, you will provide technical assistance and support to our employees, troubleshoot hardware and software issues, and maintain our IT systems. The ideal candidate will have a strong understanding of computer hardware and software, excellent problem-solving skills, and the ability to communicate effectively with technical and non-technical users.
- Develop SLA’s for timely and effective technical support to IT’s customers
- Diagnose, resolve and provide permanent remediation for hardware and software issues
- Be the primary point of contact in on-call rotations
- Provide advanced troubleshooting for network environments and components
- Support and document an ever-changing environment
- Develop escalation procedures for IT engineering
- Formulate training and guidance documentation for users on systems and processes of the organization
- Have an intermediate understanding of the limitations and usage of AI/LLM
- Provide exemplary support to users on a variety of tasks ranging from simple to complex
- Create and maintain accurate records of IT assets
- Assist in onboarding and offboarding of users; support automation processes for user life-cycle management
Qualifications
- 3+ years of experience in IT support working within a ticketing system
- Be a result-driven, strong critical thinker
- Familiarity with MacOS, iOS, Android, Windows, Okta, Google Workspace, Atlassian, and other IT-owned tools
- AWS and Github experience is a bonus
- Demonstrable experience in many SaaS applications (Okta, Google Workspace, GitHub, Atlassian, and Slack)
- Good communication skills and ability to create training materials and stand-alone documentation
- Strong experience supporting MacOS, Windows, as well as iOS and Android, including both software and hardware troubleshooting experience
- Experience working with MDMs (Kandji and Intune)
- Strong problem-solving skills with a can-do attitude; ability to troubleshoot root causes not just symptoms
Benefits
- Competitive pay and benefits
- Medical, dental, vision, life, and disability insurance plans (100% paid for employees)
- 401(k) plan with company matching program
- Mental Wellness Program & Employee Assistance Program (EAP) for mental well-being
- Flexible PTO, 13 company-wide days off throughout the year
- Winter and Summer Week-long Synchronized Company Shutdowns
- Learning & Development programs
- Equipment, tools, and reimbursement support for a productive remote environment
- Free Life360 Platinum Membership for your preferred circle
- Free Tile Products
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$67,000 to $93,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 13, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
