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Customer Service
Implementation Consultant
@Turnitin, LLC
[Hiring] Implementation Consultant @Turnitin, LLC
Apr 01, 2025 - Turnitin, LLC is hiring a remote Implementation Consultant. 💸 Salary: unspecified. 📍Location: Northern America, Americas, Asia.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Implementation Consultant delivers technical implementation support to new and existing customers. As a member of the Customer Engagement team, the Implementation Consultant will help implement academic integrity and assessment technology solutions at our client institutions. This includes:
- Coordinating calls
- Monitoring product adoption
- Providing complex technical advice where appropriate
- Overseeing change management processes for the client
Along with the rest of the post-sales organization, the Implementation Consultant is a key part of ensuring that our customers reach and recognize the value of their investment in our products. The Implementation Consultant will also be involved in team projects and help to implement new processes and solutions within the team and department.
Responsibilities:
- Coordinates with Onboarding Consultants, Customer Success Managers, and other internal stakeholders to ensure that technical implementation is smooth and seamless, while ensuring client expectations are known, realistic, and delivered on.
- Utilizes project scheduling and control tools/systems (Rocketlane, Salesforce, Zendesk) to monitor project plans and internal/external stakeholder tasks; proactively drives project timelines and deliverables, and successfully holds clients/customers and internal teams accountable.
- Attends/leads virtual meetings and distributes communication to appropriate team members.
- Acts as an expert and trusted advisor in all Turnitin products and LMS integrations.
- Assists customers with complex problems by showing them the answer in our solutions.
- Determines the customer’s educational, assessment, and technical needs to optimize configuration, and recommends best practice solutions.
- Acts as liaison between customers and technical teams to inform users of updates and improvements of a technical nature.
- Partners cross-functionally with sales, UX, product management, and engineering teams when required, to ensure a successful and streamlined experience for customers.
- Supports the sales team with any integration-related queries that need specialist advice and oversight.
- Facilitates customer interactions with Support, Onboarding, and Integrations teams when needed.
The Implementation Consultant will assist with tasks pertaining to the Post Sales team:
- Helps develop processes that will improve customer experience.
- Works closely with the Account Management team to help prevent churn and increase customer uptake.
- Provides customer feedback and/or requirements to the Product team.
- Actively progresses own personal development.
Qualifications
- 3-5 years of experience in educational technology either as an Implementation Consultant, Customer Success Manager, onboarding specialist, vendor account manager, or technology specialist OR experience in education as an instructional technology specialist, instructional designer, technology staff or similar role.
- Excellent written and verbal communication, and compelling presentation skills for both online and in-person delivery.
- Ability to collaborate with internal teams for the benefit of the customer.
- Proven capability in managing high-level relationships within an institution or system.
- Ability to manage multiple projects concurrently.
- Experience in the Higher Education market strongly preferred.
- Experience with third-party integrations strongly preferred.
- Experience with Turnitin products (ExamSoft, Turnitin Feedback Studio, Draftcoach etc.) strongly preferred.
- Ability to travel for on-site client visits or conferences as needed.
Benefits
- Generous time off and health and wellness programs that offer choice and flexibility.
- Experience a remote-centric culture that empowers you to work with purpose and accountability.
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| 📍 | Be aware of the location restriction for this remote position: Northern America, Americas, Asia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Northern America, Americas, Asia
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Northern America, Americas, Asia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
