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Customer Service
Healthcare VA
@StaffRight
[Hiring] Healthcare VA @StaffRight
Apr 14, 2025 - StaffRight is hiring a remote Healthcare VA. đź’¸ Salary: php 30,000 - php 45,000 per month. đź“ŤLocation: Philippines.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We're looking for a compassionate and detail-oriented Healthcare Support Representative to join our team. In this role, you'll be the first point of contact for patients, managing inquiries across phone, email, and chat channels.
- Respond to patient inquiries via phone, email, and chat
- Accurately document interactions and ensure timely resolution of issues
- Assist patients with appointment scheduling, treatment plans, and service coordination
- Monitor patient satisfaction and report key support metrics
- Stay informed on relevant healthcare guidelines and privacy regulations
- Collaborate with internal teams through Slack and other communication tools
- Escalate technical or complex issues to the appropriate teams
- Participate in regular team syncs and All Hands meetings
- Present customer service updates using the CS Deck
Qualifications
- Excellent written and verbal communication skills
- Proven experience in healthcare customer service
- Familiarity with healthcare terminology and HIPAA/privacy standards
- Empathetic and professional approach to patient support
- Available to work in US time zones (Graveyard shift in the Philippines)
- Available to start within 2 weeks from job offer
Requirements
- Comfortable in using time-trackers (e.g. Time Doctor)
- Own laptop/desktop, noise-cancelling headphones, and webcam
- Reliable internet connection (at least 50 Mbps)
- Available backup equipment in cases of power and internet outages
- Proficiency with Microsoft Office tools and Google Workspace
- Comfortable using tools such as Slack, Asana, Figma
Benefits
- Competitive Compensation: Salary range of Php 30,000 - Php 45,000 per month, commensurate with experience and qualifications, for a full-time commitment of 40 hours per week.
- Comprehensive Health Coverage: Access to high-quality medical insurance for you and your loved ones.
- Paid Time Off and Sick Leave: Generous paid time off and sick leave policies for work-life balance.
- Service Recognition and Rewards: Celebrate milestones with our Elite VA program, honoring your commitment and achievements.
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| đź“Ť | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
php 30,000 - php 45,000 per month
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Apr 14, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
