Back to Remote jobs >
Customer Service
Head of Customer Solutions
@Sully.ai
[Hiring] Head of Customer Solutions @Sully.ai
Mar 04, 2025 - Sully.ai is hiring a remote Head of Customer Solutions. 💸 Salary: competitive salary, equity. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We're seeking a dynamic and innovative leader to build our Customer Solutions function. As our customer support leader you'll have the opportunity to build our support system from the ground up, encompassing the implementation of ticketing system and processes, SLAs, escalation pathways, playbooks, and team management.
- Integrate into our leadership team and play a pivotal role in our company’s future.
- Hire and manage a global customer support team, fostering a culture of excellence and continuous improvement.
- Develop a deep understanding of our customer’s best practices and workflows; build out and own customer support workflows from the ground up.
- Handle complex customer inquiries and escalations, ensuring prompt and effective resolutions while delivering a best-in-class experience through clear communication.
- Design, implement, and refine comprehensive support workflows, processes, and playbooks.
- Work closely with Engineering, Growth and Customer Success teams to relay customer insights and advocate for product enhancements based on user feedback.
- Develop key OKRs to improve customer experience metrics and oversee the incident management process, ensuring quick resolution of critical issues.
Qualifications
- Prior experience in a high growth early stage start-up, or founder/co-founder experience required.
- 5 years of experience creating customer support processes from scratch in a SaaS/AI environment.
- Deep proficiency with engineering solutions post sales for customers.
- Work availability within 6am to 6pm PT.
- Engineering/Technical background.
Benefits
- Shape the Future of Healthcare: Build category-defining partnerships that enable doctors to focus on saving lives.
- Early-Stage Impact: Join early and play a critical role in shaping our partnership roadmap and overall company growth.
- Remote-First Culture: Work with a talented, mission-driven team in a flexible, remote environment.
- Competitive Compensation: Enjoy a competitive salary, equity, and the opportunity to make a real difference.
- Solve Scalability Challenges: Tackle complex challenges in a rapidly growing company, driving impactful change in healthcare.
Similar Remote Jobs
More jobs at Sully.ai
-
Software Development unspecified USAMar 26, 2025 -
Software Development competitive salary and equity USAMar 26, 2025
More Customer Service jobs
-
Customer Service unspecified USAMar 30, 2025 -
Call Center Senior Quality Analyst • GD Information Technology, Inc. GD Information Technology, Inc.Customer Service $68,000 - $92,000 USAMar 30, 2025
-
Customer Service unspecified USAMar 30, 2025
More jobs in USA
-
Sales / Business $108,000 - $186,000 usd USAMar 30, 2025
-
Software Development $133,784 - $155,000 (bonus and lti eligible) USAMar 30, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 54,600 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
competitive salary, equity
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 04, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
