[Hiring] GSA - Legal Entity Management @HSP Group
Mar 22, 2025 - HSP Group is hiring a remote GSA - Legal Entity Management. 💸 Salary: unspecified. 📍Location: USA.
Role Description
We are seeking a Global Service Associate (GSA) to act as the primary contact point between HSP Group’s network of Local Service Partners (‘LSPs’) and our clients. The Global Service Associate will coordinate the delivery of Business as Usual (‘BAU’) services.
- Work with Implementation team on handover to BAU and ensure that client is set up in BAU related systems
- Update and maintain BAU related systems ensuring accuracy and timeliness of data (e.g., FreshDesk, Salesforce, SharePoint, Microsoft Teams)
- Create service tickets and sense check data provided by clients and/or LSPs
- Monitor calendars and ensure that clients and LSPs meet all deadlines
- Review Corporate Documents, filing with naming conventions
- Develop and maintain excellent relationships with LSPs
- Respond to client ad hoc queries, ensuring appropriate teams are involved in escalations or opportunities for service add-ons
- Monitor the status of assigned tasks and tickets, providing regular updates where required
- Adhere to SLAs in terms of responsiveness and quality where applicable
- Build and maintain region and/or service line specific knowledge base
- Provide excellent customer centric service
- Manage and give input on team processes and other business improvement initiatives
- Additional duties as assigned
Qualifications
- 3-4 years minimum experience in Legal Entity Management or CoSec in client facing service delivery or in similar roles/exposure
- Very strong English communication skills, both written and verbal
- Proficiency in a second foreign language a plus
- Experience in flexible working/work from home
- Reliable home internet connection
- Excellent analytical and problem-solving skills
- Project management experience a plus
- Microsoft suite – Word, Excel, PowerPoint, Visio
- Experience with a CRM system (Microsoft 365, Salesforce) a plus
Requirements
- Dependable, consistent performer with a positive attitude and an ability to listen and work collaboratively across an organization
- Self-motivated, detail oriented and driven with the ability to meet deadlines
- Ability to communicate effectively with senior personnel, both internal and client
- Ability to adapt to an evolving environment
- Works well with a team environment and be a proactive contributor to the overall success of the team
- Assertive but tactful and can manage multiple business relationships
Company Description
HSP Group specializes in helping companies manage their international operations and expand globally. We offer a suite of services to our customers, including finance, tax, legal, and HR support. HSP Group's expertise and technology streamline global expansion, providing a single partner for all global growth needs for our customers.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Mar 22, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
